Supply Chain Procurement Support

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

We are seeking a self-motivated and eager-to-learn Escalations Procurement Support to join our team. This role is essential to scaling our operations and improving customer satisfaction by ensuring timely and accurate resolution of escalated orders.

• Perform accurate order submission and proactive follow-up to ensure the correct parts are shipped and received, by reducing delays and improving customer experience.
• Monitor escalations and following up.
• Prepare reports for management and materials team
• Work closely with multiple teams including buyers, manufacturing, technical and field support

Minimum Qualifications

• Diploma/bachelor’s degree in business/logistics/supply chain management or related
• Minimum 1 - 2 years of experience in order management, supply chain, or customer support.
• Proficient hands-on knowledge of Microsoft Excel and SAP
• Strong attention to detail with a focus on data accuracy
• Excellent written communication skills and comfortable to manage high email volume
• Strong organizational and follow-up skills to manage multiple escalations simultaneously
• Able to work independently and collaborate with cross-functional teams to ensure shipments of the right parts at the right time to our customers.
• Self-starter with a strong sense of ownership and a willingness to learn

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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