Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.
In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.ROLE DESCRIPTION SUMMARY
The Supplier Performance Management organization is responsible for managing and improving the operational performance of key suppliers in terms of OTD - delivery times and OCD - quality of products or services provided).
The Supplier Performance Manager is involved at local level entity/region in the management of Supplier Performances. He/She oversees measuring the performances of Suppliers and contributing to the improvement of supplier performances on his/her scope. Main stakes are to measure supplier performances, ensure the reliability of indicators and no disruption in the operations of his/her entity.
The main missions of Supplier Performance Manager are:
- Manage and measure supplier performances regarding the punctuality (SOTD Supplier On-Time Delivery) and the conformity (SNCD Supplier Non-Conformity Delivery). They are measured according to Thales scorecard.
- Collaborate with suppliers and internal stakeholders (industry-Supply Chain, Quality, operations, procurement) to ensure reliability of indicators provided.
- Publish internal Supplier performance reporting for internal sharing and with supplier.
- Improve the SKPIs (Supplier Key Performance Indicators) to reach the objectives defined by the organization (SOTD, SNCD…)
- Create action plan established with his/her SPM organization, the Suppliers Operations SO Central team and Procurement, Industrial (Supply Chain), Engineering, Services-Repairs and Quality teams.
- Adopt a posture of anticipation through the continuous improvement deployed with the supplier.
KEY ACTIVITIES AND RESPONSIBILITIES
As a Supplier Performance Manager, you are accountable for:
Continuous Improvement
- To manage the continuous improvement, put in place the Thales best practices, including lean manufacturing, with his/her suppliers.
- Responsible for the deployment of corrective and preventive action plans which address process, product, or component alerts from industrial operations, customer line fit manufactures, or the field support organization.
- Act as a conduit to improve the overall interface between Thales and the Supplier, using lessons learned for the continuous improvement of both parties.
- Deploy techniques including Six Sigma, DMAIC or Process Failure Mode Effects Analysis (PFMEA) to identify and evaluate the potential failures of process, prioritize actions to alleviate risk in both Thales and Supplier activities.
- Participate in transverse optimization actions such as Air Supply deployment (internet portal for exchanging data for Purchase Orders and forecasts), specific programs (ramp-up, ramp-down), new KPIs implementations, logistics, etc.
Crisis Mode
- In case of local supply chain crisis, leads the Task Force with his/her network.
- Conduct performance reviews with Suppliers and reporting.
- Organize and conduct the supplier’s performance reviews with the Category Buyer.
- Monitor and report, on a regularly basis, the global performance action plan addressing two main topics: Quality and Punctuality.
- Issue and validate Supplier KPI.
- Initiate, connect, and build inclusive communication the global SPM organization.
- Support Group initiatives to improve supplier performances for the Group.
- Throughout his/her network, he/she contributes to the identification of weak signals in coordination with Industry, Engineering, Services, Quality and Procurement departments.
- Contribute to the knowledge of the complete Supply Chain starting from the Tier One suppliers and identify weaknesses.
- May participate in the Thales IPCA Audit (Industrial Process Control Assessment) and support auditors in the closure of the findings.
KEY KNOWLEDGE AND EXPERIENCE
To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:
- At least 5 years industrial experience and track record in 2 main domains linked to the industry: Logistics, Manufacturing, Industrialization and Quality.
- Good written and verbal communication skills with all levels of stakeholders.
- Industrial logistics: S&OP process (Sales and Operations Planning), Production Plan, MRP II (Manufacturing Resources Planning), Supply Chain Management.
- Good understanding of product and features.
- Good technical knowledge on manufacturing processes LCD/Color filters/Optics/Touch Screen.
- Must be knowledgeable on:
- Simple project management notions.
- Problems solving: 8D, PDCA (Plan Do Check Act), Ishikawa, 5 Whys…
- FMEA: processes, products, industrial logistic
- Lean Manufacturing basics notions
- Notions in ISO EN 9001 and AQAP standards and principles
At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.
