M1- Supervisor for ServiceNow Data Team
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
The ServiceNow Data team is seeking a supervisor to manage and be a people leader to the day to day run operational & build activities support of the team. This includes overseeing daily health checks for ServiceNow CMDB, ServiceNow discovery, ServiceNow Service Mapping and APM, ticket intake (incident, task, defect, etc), supporting testing plans/execution of platform patches and upgrades. Duties also include developing and presenting monthly metrics and continuous improvement mindset.
Qualifications
- 4-8 years of leadership experience, preferred.
- Bachelor’s degree in related field, or equivalent work experience, preferred.
- Previous experience Presenting to leadership
- Ability to lead a Service restoration call (SRT).
- Previous experience with OS or Application Patching and upgrades.
- 2-4 years ServiceNow experience in CMDB, Discovery, APM and ITSM
- Previous experience working with a continuous improvement mindset.
- Minimum of 5+ years working on a team as part of a large IT organization.
- Minimum of 5+ years leading build/run team members.
- Proficient in SDLC and Agile methodology
- Excellent oral and written communication skills and organizational skills.
- Good understanding Infrastructure( Servers, Databases, Network and cloud) and processes of Incident Management, Change Management, Configuration Management, and Release Management as it relates to ITIL
- Experience with GCP, VMWare, Azure or AWS Cloud Infrastructure
What is expected of you and others at this level
- Coordinates and supervises the daily activities of operations or business staff
- Administers and exercises policies and procedures
- Ensures employees operate within guidelines
- Decisions have a direct impact to work unit operations and customers
- Frequently interacts with subordinates, customers, and peer groups at various management levels
- Interactions normally involve information exchange and basic problem resolution
- Continuous Improvement: Recommends/oversees enhancements to improve data quality, processing efficiency, and performance. Participates in platform communities and stay up to date on new software technologies and best practices.
- Collaboration: Works effectively in a cross-functional team environment, communicating with stakeholders across IT and business units, participate in sprint planning, refinement, and execution.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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