Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
- The role is a position within Operations centered on designing, implementing, and optimizing key strategies that drive our Operations ambition.
- This position is responsible for shaping end-to-end Operations strategies—from initial definition through to return on investment projections and benefits realization—ensuring measurable strategic impact across the enterprise.
Success in this role requires strong coordination and collaboration with cross-functional stakeholders to align efforts, drive execution, and deliver outcomes that matter.
Operations Transformation Program Governance
- Drive development of budget papers for Operations Transformation Initiatives
- Manage and maintain the portfolio of Operations Strategic Initiatives, including investments, benefits and on-going tracking against plan
- Lead discussions with Finance Business Partners and Transformation office in relation to initiatives
- Own the delivery governance, ensure that risks across the transformation programs are defined and surfaced early at the appropriate forums
Cost to serve
- Support with the build of program including playbook for Operations in Singapore
- Perform as the single point of contact on the cost to serve program from strategic planning to tracking of progress
- Maintain a portfolio view across all transformation and BAU initiatives that deliver returns on the cost to serve
Develop Operations Strategies / Support on POCs
- Support with development of strategies to drive change in the Operations Function across areas such as payments, digital initiatives, system implementations
- Chair workshops as part of strategic initiatives development
- Support on AI and Data initiative Proof of Concepts for the function in collaboration with group colleagues
- Drive development of quarterly and annual strategy papers
Support with development of Operations Target Operating Model
- Collaborate with cross functional senior leadership and teams to define the future state of the organization and key components of the TOM.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
