Responsible for managing strategic accounts, driving growth and contract renewals, and developing client relationships across Southeast Asia.
The role
We are looking to hire a Strategic Account Manager to join our APAC team, located in Singapore.
Working at WGSN
Together, we create tomorrow
A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.
WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.
Role overview
We have ambitious plans for Southeast Asia and are looking for a Strategic Account Manager to join our dynamic, high-performing Account Management team.
You will be responsible for managing a book of growth and strategic accounts and finding consultancy and account development opportunities amongst key clients across SEA.
This role is responsible for dealing with large contract renewals, identifying business opportunities, building key prospect relationships, negotiating and closing business deals and maintaining extensive knowledge of current market conditions.
You will use a consultative sales style to create, implement and manage a strategy to help achieve our ambitious sales goals.
The team
At WGSN, we have high-performing sales teams made up of Client Service Specialists, Business Development Managers, Account Managers and Strategic Account Managers located throughout the APAC region.
Our teams are diverse, tenacious, resilient, and extremely dedicated because they truly believe in the value WGSN services bring to our global clientele in Fashion, Beauty, Interiors, Food and drink, Consumer Tech and Sports and outdoors.
From Start-Ups to Fortune 500 companies, WGSN supplies specialised intelligence to the most valuable brands, allowing these brands to produce outstanding products that consumers will demand for years to come.
Key accountabilities
- Manage a strategic book of growth accounts to ensure the customer is delighted with the WGSN service (and successfully execute the renewal of the client contracts); maintain high renewal rates
- Identify and close new opportunities from an assigned book of growth accounts across Southeast Asia (Singapore, Thailand, Malaysia, Vietnam, Indonesia, Philippines)
- Drive all aspects and stages of growth, including; qualifying the viability of potential cross sell/upsell opportunities, delivering winning presentations, contract negotiations, legal and procurement discussions
- Account map to ensure an ongoing full understanding of all departmental needs and how WGSN can address their objectives and deliver value work alongside the Client Service team who will support the day to day needs of the clients
- Demonstrate leadership skills by delivering superior performance and by being a positive influence on team members
This list is not exhaustive, and there may be other activities you are required to deliver.
Skills, experience & qualifications required
- Proficiency in English (ability to communicate in additional language(s) applicable to SEA major plus)
- Solid, demonstrable experience developing relationships with executives within large, national/multinational organisations within the SEA market (and renewing a book of business) is ideal
- A demonstrable track record of sales success (selling subscription-based products and consultancy services)
- An understanding of how to communicate a service offering through proposals, presentations, phone calls and case study development - excellent presentation and negotiation skills are a must
- Excellent organisational skills and sharp attention to detail
- Ability to manage the Salesforce database, opportunity pipeline, and lead cultivation
- Salesforce-based CRM experience is a plus
- Good IT skills (basic knowledge of Word, Excel, PowerPoint, Google Suite)
What we offer
- 20 days of holiday per year
- Pension
- Private Medical Insurance
- Employee Assistance Program (EAP)
- Great learning and development opportunities.
More about WGSN
WGSN is the global authority on consumer trend forecasting.
We help brands around the world create the right products at the right time for tomorrow’s consumer.
Our values
We Are Everywhere
The future is everything; it happens everywhere. WGSN is the world's leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity everywhere.
We Are Future Focused
We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.
We Are Rigorous
We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.
Our culture
An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.
Inclusive workforce
We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.
Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward our people's brilliant achievements.
We have a truly flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been and will continue to be actively encouraged here.
We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.
Top Skills
Excel
Google Suite
PowerPoint
Salesforce
Word
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