Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Sr Solution Architect serves as primary technical owner and point-of-contact for the internal ServiceNow instance, and as the face of and technical lead for the ServiceNow support team to CDW and the ServiceNow support team. The Sr Solution Architect provides guidance and consulting on all issues and solutions within the ServiceNow platform to the development team and to CDW and represents the individual platform to the governance team from a technical perspective. The role can perform scoping, discovery, system design, technical leadership, development, code review, and testing for the majority of the ServiceNow platform.
* What you will do:
* Lead technical consultants and developers in delivering services in compliance with CDW governance, service-level agreements, and industry best practices.
* Serve as primary technical point-of-contact for internal support work and as the face of the development team to CDW and management.
* Ensure quality of work delivered by technical team, serve as escalation point for stakeholder concerns, and identify and implement technical team process efficiencies to benefit the technical team and process owners.
* Define, at an architectural and design level of detail, technical solutions aligned with CDW business cases and ServiceNow Implementation Best Practices.
* Understand process owner requirements, translate to high-quality technical solutions, and communicate and deliver them to stakeholders.
* Write/estimate stories, monitor developer work, and own overall quality and delivery of development.
* Lead technical integration onboarding efforts with new clients to understand their current processes and platform configurations.
* Ensure quality of delivered solutions, development artifacts, documentation, and knowledge transfer activities.
* Mentor developers and technical consultants on technical design standards and best practices.
* Maintain and build proficient knowledge of the ServiceNow platform and products.
* Research technology partner or other vendor solutions when necessary.
* Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
* What we expect of you:
* Bachelors degree and 7 years of IT experience, or 11 years of IT experience.
* CSA and CIS ITSM certifications - current or within 6 months of hire
* Minimum of two additional CIS certifications - current or within one year of hire
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while helping in solving business processes and/or technical problems
* Experience scripting in the ServiceNow platform using JavaScript (Business Rules, client scripts, UI actions, UI pages, AngularJS, Jelly, etc.)
* Strong analytical and problem-solving skills
* Experience leading technical teams
* Ability to effectively prioritize and execute tasks
* Fundamental understanding of key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
* Proven history of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
* Flexibility to work evening and weekend hours as necessary
* Excellent verbal and written communication skills with the ability to relay technical information to a non-technical audience and effectively interact with all stakeholders including senior leadership
* Highly self-motivated and directed with keen attention to details
* Ability to work both independently and in a collaborative team environment
* Knowledge of ITIL
* Solid process documentation skills
* Experience with web services integrations
* Degree or equivalent, preferably in Computer Science or Information Technology, a plus.
* 7+ years working on the ServiceNow platform, a plus.
* ITIL Foundations Certification, a plus. Pay range: $ 133,000 - $ 185,000 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
