Sr Renewals Representative

Your role at Dynatrace
Responsible for the renewing and closing of maintenance/subscriptions contracts. Ensures increase of renewal retentions and demonstrates knowledge of Dynatrace's products and maintenance/subscriptions contracts to customers.
Works closely with internal and external partners and customers to understand contract terms and conditions, sharing and providing information about renewal deadlines, requirements changes, quotes and agreement parameters.
Educates customers on renewal practices and associated contractual implications of changes. Remains familiar with the customers marketplace, competitive landscape, and their financial and business drivers.
Responsibilities:-

• Provides Renewals support for a range of customers.
• Maintains and tracks the entire renewal process, coordinating and communicating where required with other members of the organization.
• Collaborates with customers and internal teams to understand contracts and the different terms and conditions aligned with the customer.
• Generates and delivers quotes that meet the customers contractual requirements.
• Engages customer in a value-add discussion surrounding their maintenance/subscription contracts and building relationships with key stakeholders to facilitate on-time renewals.
• Provides information and reporting for renewals leader and internal stakeholders.
• Supports lower-level Renewals Team members in escalated/more complex contracts.
• Build strong internal relationships to coordinate technical service, product and other stakeholders to respond to customer inquiries.

What will help you succeed
Qualifications

• Experience working with software renewals
• Proven ability to assess, manage and operate effectively given multiple priorities on a time sensitive environment
• Proven ability to manage high volume of renewals at any given time
• Self-starter, highly motivated, and committed to getting results
• Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy
• Excellent verbal and written communication skills
• Proven track record of flexibility in a team setting
• Excellent word processing and spreadsheet experience in MS Word and Excel

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.