Sr. Network Support - GO

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms. 

The Opportunity:

If you think you could support Visa as an GNOC Network Specialist/Associate we want to hear from you – together, let’s make Visa a great place to work.

The Work itself:

As a member of Global Network Operations Centre (GNOC) team, the Application Support is the in-shift detection, notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect transaction quality of Visa Client. You will be able to explore many latest technologies that support the Visa Operations, such as Cloud, SASI Network, many other Payment products, and services.

Essential Functions

The Skills You Bring:

• Good Understanding of customer topology and potential work-around scenarios (obtain through OJT) to mitigate client impact.

• Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.

• Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process.

• Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.

• Track update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.

• Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalation to support groups based on criticality and exposure.

• Basic understanding of all Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues.

Work Hours This position requires the candidate to work 12 hours shift work during the day (with a 2 weeks rotation). And when scheduled, would be required to work weekends and public holidays.

Qualifications

Basic Qualification
•Basic understanding and working knowledge of routing protocols such as BGP,
EIGRP, IS-IS and OSPF.
•Basic working knowledge on Cisco 65xx/72xx/76xx, Nexus 5k/7k & FEX, Arista
switches, Bluecoat proxy, F5 LTM & GTM, Juniper, Silver Peak.
•Basic Knowledge of SolarWinds, Netcool, or other fault monitoring toolsets
•Basic Knowledge of ServiceNow or other incident and change management
tools.
•Broad knowledge and background on TCP/IP, MPLS, WAN, LAN SDWAN and
Cloud technologies.
•Good Knowledge of datacenters and wide-area-network routing/switching,
tunneling, security operations/Network Design or engineering, MPLS and
Ethernet carrier transports
•Ability to interpret firewall logs and look for specific permission or denial of a
source IPs to a specific destination in support of troubleshooting.
•Experience on Packet analyser, Network discovery Tools like Thousand Eyes,
Netbrain, Wireshark.
•GO On-site Flex working model.
•Basic load balancer knowledge.
•Previous experience in Network Operations.
•Excellent verbal/written communication, organisational skills, ability to
prioritise a constantly changing workload. Interpersonal skills and ability to
excel as part of a team.
•MS Office suite proficiency.
Preferred Qualifications
•Preferred: Diploma or equivalent experience
Preferred: ITIL certification
•Preferred: Cisco CCNA, Juniper JNCIA, AWS, Silver Peak.
•Desirable: Any experience of network automation especially toolsets such as
Python or Ansible

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.