Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.
Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).
Job DescriptionRole - Sr. Network Engineer
Job Description
· 4+ years work experience in networking (Cisco Catalyst Switch, Cisco Router)
· Manning of Network Support Desk
· Manage shift operations - Break rotation, tardiness, SOPs are followed
· Point contact for issues happening within his/her shift
· Ensuring proper shift handover
· Highlight any key shift issues or areas for improvement and provide recommendations on how to improve
· Perform Network monitoring and fault rectifications of all detected alerts
· Ensuring daily checklist are completed timely and correctly
· Attending to Service/Change Requests
· Manage escalation in accordance to defined process
· Liaise with service providers ensuring third party/supplier faults are cleared in a controlled and timely manner
· Supporting Skills - Cisco ASA Series, Cisco Router, Cisco Nexus Series
· Required (one or more of the following):
Certifications such as CCNP/ CCIP/CCSP/ CCIE/ JNCA /ITILV3 and other relevant IT industry certificates
Additional Information
All your information will be kept confidential according to EEO guidelines.
