Sr Manager, Internal Controls

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

Essential Responsibilities:

• Lead complex projects related to internal controls and risk management.
• Resolve complex problems by applying specialized knowledge in internal controls.
• Develop methods and procedures for new assignments to improve internal control processes.
• Collaborate with cross-functional teams to implement best practices in internal controls.
• Analyze current business trends to inform internal control strategies and improvements.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

The Role

The Risk Governance Senior Manager is responsible for helping the Product/Business owner manage the risk that they own over the product/business. The Risk Governance Senior Manager leads and executes risk processes that (will) exist in the first line, such as risk identification, risk assessment, risk and control evaluation, management and resolution of issues and incidents, Risk and Compliance Plan (“RCP”) output, and risk reporting for products, functions, and jurisdictions (as applicable). This role is also responsible for managing product/business-specific risk forums, and interfacing with the Second Line of Defense to understand and apply risk frameworks and protocols. The successful candidate will possess extensive experience in risk management and be able to provide strategic guidance and recommendations to senior management on risk management matters. Additionally, the Risk Governance Senior Manager will have strong leadership and communication skills, enabling them to build effective relationships with stakeholders across the organization.

Key Responsibilities

• Responsible for leading the execution of risk management activities within each their Operational Unit
• Perform and refresh risk assessment including risk identification, documentation, rating & control evaluation
• Create and maintain risk and control inventories including Capabilities, Products, Processes, Legal Entity, Risks, and Controls
• Provide guidance into First Line execution of Process Assurance Monitoring and analyze results for risks to the business
• Drive execution of incident, complaint, and RCP remediation
• Maintenance of Governance, Risk, Compliance (GRC) tool data for areas of responsibility 
• Ensure Third Party assessments completed timely, and obligations are being met
• Support business needs surrounding documentation (e.g., Work Instructions)
• Review and derive insights from key risk metrics for their business area, interpreting the data provided through dashboards and reporting (such as reg exams, complaints, incidents, etc.)
• Provide assertions on risk exposure and articulate and present escalated risks to management
• Maintain strong understanding of key risk management principles and PayPal products and services within area of responsibility
• Represent business line in first line risk forums
• Represent the company in regulator examination reviews

Optimal Profile

Experience:

• Bachelor’s degree or equivalent
• 8+ years of Audit, Risk, Compliance, Regulatory, banking, or similar experience
• 5+ years of management experience
• Experience in managing risks, controls, and/or compliance obligations, preferably in the financial industry including managing or supporting the following:
  • The identification, assessment, control, and response to risks;
  • Execution of risk response plans, including the development, prioritization, and communication of;
  • Driving adherence to risk and compliance policies and procedures;
  • Monitoring key risks and identifying emerging risks; and
• Navigating within a three lines of defense model to address risk matters
• Experience in control and/or process design
• Track record of driving action to support business results

Capabilities:

• Possess the credibility and reputation to achieve effective working relationships with senior executives across the organized and in a matrixed organization
• Ability to provide risk expertise through a practical, business lens
• Strong understanding of the nuance and risk interaction between product, jurisdiction, and function
• Ability to solve unique and high complexity problems that have a broad impact on business
• Ability to explain highly complex, difficult and/or sensitive information
• Ability to expertly gain buy-in and collaboration from stakeholders both inside and outside of the organization
• Strong project management skills
• Proven ability to multitask effortlessly and manage competing priorities under demanding deadlines
• Demonstrated ability to learn quickly, manage projects and drive/achieve results.
• Strong computer knowledge; excellent MS Word, Excel, Visio, and PowerPoint skills.
• Superior verbal and written communication skills
• Fluency in Mandarin Preferred as this role will cover China market
• Demonstrates strong and effective collaboration skills and ability to operate comfortably within a complex cultural, global environment

Behaviors:

• Operate with strong integrity with the ability to handle projects of a sensitive and confidential nature
• Demonstrates a natural curiosity to understand root cause
• Possess sound judgment, flexibility, and nimbleness in changing courses and solving problems swiftly
• Deep, established credibility with the business to understand and communicate risks generated and impacting the business
• Demonstrates strong understanding of, and educates others in, the organization’s strategic direction and objectives in order to articulate and embed the role of risk in enabling strategy
• Regarded as an effective coach and mentor

Subsidiary:

Travel Percent:

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.