Leads technical root cause analysis and Problem Management reviews for major incidents and service-impacting events. Validates investigations, corrective actions, resilience improvements, and vendor reports while defining SLOs, SLIs, observability, and operational resilience standards. Partners with engineering teams on distributed systems reliability, AI-assisted workflows, automation, and production readiness. Mentors engineers, influences stakeholders, drives reliability governance, and promotes blameless accountability in regulated, mission-critical environments.
Elevate your engineering prowess to unprecedented levels by joining a team of exceptionally gifted professionals and position yourself among the top echelon in site reliability.
As a Senior Lead Site Reliability Engineer at JPMorgan Chase within the Infrastructure Platforms team, you work with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. You will ensure those NFRs are accounted for in your products’ design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production.
Job Responsibilities
- Serves as the technical authority for Problem Management-led Root Cause Analysis (RCA) reviews across Major Incidents and significant service-impacting events.
- Leads deep-dive RCA challenge sessions, validating technical findings, contributing factors, causal relationships, and corrective actions through evidence-based analysis.
- Independently assesses the quality and accuracy of investigations, ensuring conclusions are technically sound, complete, defensible, and focused on long-term reliability outcomes.
- Drives a culture of blameless accountability by identifying systemic causes, resilience gaps, and opportunities to improve operational performance and engineering practices.
- Collaborates with engineering teams to evaluate observability, monitoring, telemetry, automation, and resilience capabilities and recommend reliability improvements for complex distributed systems.
- Validates that corrective actions address underlying causes and materially reduce the likelihood and impact of recurrence while driving closure and effectiveness reviews.
- Provides independent technical review and challenge of internal, vendor, and third-party investigation reports to ensure findings, recommendations, and risk assessments are comprehensive and actionable.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate reliability design and operational decisioning (e.g., incident/post-incident analysis and requirements traceability), validating outputs and handling operational data according to sensitivity and security requirements.
- Defines and promotes reliability engineering practices including Service Level Objectives (SLOs), Service Level Indicators (SLIs), reliability metrics, and operational resilience standards.
- Makes significant contributions to JPMorganChase's site reliability and operational excellence communities through mentoring, governance forums, knowledge sharing, and engineering leadership.
- Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., testing/validation automation and production readiness), ensuring traceability, auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills
- Bachelor's Degree in Computer Science, Information Systems, Engineering, or a related discipline.
- 8+ years of experience in Infrastructure Engineering, Site Reliability Engineering, Production Engineering, Systems Engineering, or Software Engineering.
- Demonstrated experience leading and facilitating major incident investigations, technical root cause analysis (RCA), and problem management activities in large-scale enterprise environments.
- Advanced expertise across multiple technology domains including network, cloud, compute, middleware, database, storage, distributed systems, and enterprise monitoring platforms.
- Strong hands-on experience with observability and reliability practices, including SLO/SLI engineering, telemetry design, distributed tracing, alerting strategies, reliability metrics, and AIOps capabilities.
- Deep understanding of Problem Management, RCA methodologies, systemic failure analysis, event correlation, resilience engineering, and operational risk reduction.
- Experience operating within highly regulated, mission-critical environments with a focus on availability, resilience, and operational excellence.
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve reliability engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to set team practices for safe AI usage in operations (e.g., review/approval expectations and escalation paths) while maintaining resiliency, security, and auditability outcomes.
- Strong executive communication, stakeholder management, and influencing skills, including the ability to challenge technical findings constructively and translate complex issues into executive-ready narratives.
- Proven ability to mentor engineers, drive reliability culture adoption, and lead cross-functional initiatives without direct authority.
Preferred qualifications, capabilities, and skills
- Experience infrastructure related reviewing and challenging vendor, third-party, and internal investigation reports.
- Expertise with tools such as Splunk, Dynatrace, Grafana, Datadog, Prometheus, AppDynamics, Elastic, and OpenTelemetry.
- Experience implementing resilience patterns such as fault tolerance, circuit breakers, graceful degradation, auto-remediation, and self-healing architectures.
- Experience leading reliability maturity assessments, operational excellence programs, or large-scale reliability transformation initiatives.
- Industry certifications related to SRE Engineering, ITIL, Reliability Engineering, or Problem Management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase Singapore, Singapore, SGP Office
One@Changi City, Changi Business Park Central 1, Singapore, Singapore, 486036
Similar Jobs
Fintech • Mobile • Payments • Software • Financial Services
Coordinate APAC safeguarding controls across payments, e-money, and investment businesses. Responsibilities include maintaining risk and controls matrices, coordinating control attestations and assurance, resolving reconciliation discrepancies, managing incidents, preparing MAS regulatory reports, coordinating audits, and documenting internal control environments. The role also supports compliant product launches, regulatory change programs, and collaboration with engineering and global safeguarding teams.
Top Skills:
CassCmapMasPayments Services Act (Psa)
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Build and improve Airwallex’s developer ecosystem, including API standards, analytics pipelines, AI-enabled documentation and developer portals, open-source tools, SDKs, CLI capabilities, OAuth, MCP interfaces, and sandbox services. The role partners cross-functionally to simplify API integration and support external developers. It requires backend software engineering, distributed systems, cloud infrastructure, API design, and customer-facing engineering experience. This position is based in the Singapore office five days per week.
Top Skills:
Ai AgentsAPIsAWSCloudfrontDockerEc2ElbGCPGoJavaKotlinKubernetesMcp ServersOauthPythonRds
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Lead a full-stack engineering team building scalable websites, CMS platforms, customer-facing applications, and growth infrastructure. Set technical direction across frontend, backend, APIs, content platforms, and integrations while enabling experimentation, personalization, SEO, performance, and conversion optimization. Mentor engineers, drive engineering excellence, and partner with Product, Design, Marketing, and Data Science to deliver measurable customer acquisition and growth outcomes.
Top Skills:
A/B TestingAPIsCachingCdnCmsEdge InfrastructureJavaKotlinLlmMachine LearningMarketing AutomationNext.JsNode.jsObservabilityPersonalizationPythonReactSeoServer-Side RenderingStatic Site GenerationTypescriptWeb Analytics
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
