Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Have you built something with AI that changed how your team works? Maybe it's an agentic workflow that runs a process from start to finish, or an automation that fixed an operational problem nobody else could solve. We're looking for a senior builder who already works this way and is ready to do it at scale. You'll own projects in our AI-native knowledge framework. You'll work with subject matter experts and peers to create customer documentation and to design the systems that produce it. Experience in technical writing or content development helps, but your track record of building with AI matters most.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
Learn more about what we value at Samsara.
In this role, you will:
- Design and build AI-powered workflows that change how we create, review, and maintain knowledge content. Examples include agentic pipelines that draft articles from product release information, or automations that flag outdated content.
- Find operational problems across the knowledge program and solve them with AI, from intake and routing to quality checks and SME review.
- Own projects on the content operations roadmap from scoping through delivery, including timelines, dependencies, and stakeholder updates.
- Set and improve the processes and standards the team uses to develop knowledge, and make sure they work well with our AI tools.
- Track KPIs on how well our knowledge content performs, share what you learn, and use the data to decide what to build or fix next.
- Work with subject matter experts and peers to create and maintain accurate customer documentation.
Minimum requirements for this role:
- Bachelor's degree or equivalent experience
- 6+ years of professional experience in operations, program management, knowledge management, technical writing, content development, learning and development, or a related field
- Hands-on experience building AI solutions to operational problems, such as agentic workflows, multi-step automations, or AI tools connected to other systems. You can walk us through what you built, why you built it, and what changed as a result
- Experience owning projects from start to finish, including scoping, timelines, dependencies, and coordination across teams
- Experience creating or maintaining technical content, such as documentation, training materials, or knowledge base articles
- A track record of spotting problems and solving them without detailed direction
- Clear communication with cross-functional partners and stakeholders at every level
An ideal candidate also has:
- Experience connecting AI tools to other systems through APIs, automation platforms, or MCP servers
- Experience structuring content so AI systems can retrieve and use it accurately
- Proficiency in Jira and experience working in Agile/Scrum environments
- Experience with Confluence and Zendesk, or similar knowledge and support platforms
- Experience querying data and building dashboards, ideally in Databricks or with SQL
- A background in knowledge management or technical writing
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
