Company Description
The future. It’s on you. You & Western Digital.
We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.
The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.
But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.
Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.
Job Description
C-Suite IT & Site Support
- Provide up to Tier 2 IT services at the Singapore site and local/remote (HK, Taiwan) to C-Level Leadership and staff.
- Establish trust and confidence with C-level executives and their direct staff.
- Understand the unique needs of C-Level users, develop actions to deliver the experience.
- Partner and facilitate action items with the broader IT Enterprise Service Organizations.
- Work and collaborate with a world class team of C-Suite Technicians and Professionals.
- Develop, author, and revise standard operating procedures for C-Suite IT.
- Support major Executive events (i.e.: Quarterly Earnings Calls, Board of Directors Meetings, and Global All Hands Meetings).
- Tier 2 onsite physical infrastructure and data center support.
- Respond and manage service requests (ServiceNow).
- Asset lifecycle management including commissioning, decommissioning, e-waste.
- Provide infrastructure documentation.
- Serve as primary onsite network technician.
Qualifications
REQUIRED:
- 2+ years serving as a dedicated Executive IT Support Specialist.
- 2+ years experience implementing and supporting AV and conferencing solutions, hardware, software and administration.
- 2+ years providing IT solution and support for major executive events (Earnings, All Hands, townhalls, etc.).
- Ability to operate and travel (domestic and international) between different sites and locations.
- Proven skills providing local hands-on and remote support.
- Experience and ability to troubleshoot and resolve basic to mid-level issues with the network infrastructure.
Technical
- Understanding of current and emerging technologies to deliver effective solutions.
- Adept at assessing a situation for severity, urgency and responding appropriately.
- Experience working with Mac/PC hardware and software, mobile phones/tablets, a wide array of computing peripherals and accessories.
- Familiar with Microsoft System Center Configuration Manager (SCCM) and JAMF administration.
- Ability to develop the needed IT Solutions to deliver an executive event.
- Adept with unified communications, and conferencing technologies, both software and hardware.
- Broad working knowledge of networking, storage, and server technologies.
- Experience administrating, supporting and sunsetting IT Services for HW/SW.
Soft
- Exceptionally responsive and customer service oriented.
- Excellent written and verbal communication skills.
- Confident and respectful presence.
- Can retain composure under high stress and critical situations and effectively prioritize.
- Ability to gauge clients to determine the appropriate amount of interaction when providing service.
- Skilled at managing a wide range of personalities and temperaments.
- Self-motivated and task oriented.
PREFERRED:
- 3+ years of experience in an IT support position working in a large corporate environment.
- 2+ years working as a dedicated support technician for C-Level Leaders and their staff in addition to serving as the primary technician for a CEO or member of the Executive Leadership Team.
- 2+ years working in a role that requires effective interpersonal communication skills.
- Served as the primary coordinator defining and implementing the IT solutions for major executive events coordinating both internal and external components and teams.
- Experience with AV and AV Studio production equipment (video switchers, sound boards, studio cameras, etc.).
- Held a position(s) as the systems/service administrator for an enterprise service.
- 2+ years related college work or technical certifications a plus.
Additional Information
Because Western Digital thrives on the power of diversity and is committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution, we are committed to giving every qualified applicant and employee an equal opportunity. Western Digital does not discriminate against any applicant or employee based on their protected class status and complies with all federal and state laws against discrimination, harassment, and retaliation, as well as the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.
#LI-CF1
