The Senior HR Business Partner will support North America by managing employee relations, compliance, and optimizing HR processes while partnering with leaders to enhance organizational effectiveness and employee experience.
➡️ Want to play a key role in shaping culture, leadership, and employee experience across North America in a high-growth, global company?
➡️ Confident navigating complex employee relations and employment law, and ready to be the go-to HR partner for the region?
➡️ Proven you can balance strategic HR partnership with hands-on execution in a fast-paced environment?
➡️ Motivated by building scalable people practices while supporting leaders through growth, change, and ambiguity?
➡️ Excited to join a collaborative, global HR team where you can make immediate impact and own your region?
➡️ Confident navigating complex employee relations and employment law, and ready to be the go-to HR partner for the region?
➡️ Proven you can balance strategic HR partnership with hands-on execution in a fast-paced environment?
➡️ Motivated by building scalable people practices while supporting leaders through growth, change, and ambiguity?
➡️ Excited to join a collaborative, global HR team where you can make immediate impact and own your region?
If this sounds like you, we’d love to hear from you.
Role Summary:We have an exciting opportunity for a Senior HR Business Partner to join Patsnap and support our North America region, including both our Toronto office and USbased remote employees.
In this role, you will act as the primary HR partner across North America, working closely with leaders to drive people strategy, support organizational effectiveness, and ensure a strong employee experience. This role carries a particular focus on employee relations, compliance, and providing hands-on HR support in a fast-paced, scaling environment.
The role offers a balance between strategy and execution and you will partner with leaders on performance, engagement, and organizational design, while also owning and improving core People Operations processes across the region.
This is a highly impactful role for someone who is comfortable navigating complexity, confident handling sensitive people matters, and motivated to build and strengthen HR foundations in a growing business.
This is a remote role supporting our North America region. Candidates must be based in the United States, with a preference for Eastern or Central Time zones.
Who are we?Patsnap is a global, Series E, unicorn SaaS platform that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our user-friendly platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle — using industry-leading, domain-specific AI to generate and validate ideas and bring innovative products to market faster, better, and cheaper. More than 12,000 R&D and IP teams worldwide use and trust Patsnap to innovate and commercialize new products.
We have a vibrant and diverse team with offices in Toronto, London, Shanghai, and Singapore. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
What You'll be Doing:
- Act as the primary HR Business Partner for North America, supporting leaders across both Toronto and US-based teams
- Own and manage employee relations cases end-to-end, including investigations, performance issues, terminations, and risk mitigation
- Provide expert guidance on US and Canadian employment law, ensuring compliance and best practices across the region
- Partner with leaders to drive performance management, employee engagement, and organizational effectiveness
- Support and execute organizational changes, including restructures, workforce planning, and team design
- Coach managers on people-related matters, including performance, development, and team dynamics
- Strengthen and scale People Operations processes, ensuring consistency and a positive employee experience
- Partner with Finance and leadership on headcount planning, workforce insights, and resource allocation
- Collaborate with global HR counterparts across EMEA and APAC to align on processes and initiatives
- Support and guide more junior team members or coordinators as needed across HR operations
About You:
- Solid experience in HR/People roles, including significant experience as an HR Business Partner
- Strong employee relations experience, with confidence managing complex and sensitive cases independently
- Deep knowledge of US and Canadian employment law
- Proven ability to operate both strategically and hands-on in a fast-paced, high-growth environment
- Experience partnering with business leaders to drive performance, engagement, and organizational change
- Strong problem-solving skills with the ability to navigate ambiguity and make sound decisions
- Excellent communication and stakeholder management skills
- Experience working in global or multi-region environments is preferred
- Proactive, resilient, and comfortable taking ownership in a lean team environment
What You'll Love:
- Unlimited vacation
- 2 volunteer days for community volunteering
- Health and dental benefits for you and your dependents from day one
- 401K matching
- Remote work environment + WFH stipend for your home office set-up
- 24/7 employee assistance program which provides access to virtual healthcare, therapy, financial and legal assistance, wellness counselling and resources for family support.
Our Values:
- Integrity: We hold each other accountable for our actions
- Leadership: We lead by example and inspire each other to reach for new heights
- Openness: We are open and honest and share our ideas with care and consideration
- Growth: We are lifelong learners who aspire to improve each day
- Innovation: We seek out new ways to solve problems
- Customer: Our customer is at the center of everything we do. Their success is our success
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.
Patsnap Singapore Office
47 Scotts Road - Goldbell Towers, #11-03, Singapore, 228233
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