Manage requests in Beeline tool, maintain resource tracking, handle vendor setups, and ensure compliance with quality standards and SLAs.
Description and Requirements
1. Managing the requests coming in MGCC queue in Beeline tool (Resource matching, Onboarding & extension approvals for temp resources)
2. Maintaining Resource Tracking Mailbox (addressing beeline resource tracking related queries and requests)
3. Beeline Vendor Setups
4. Sending End Date reports to Hiring Managers to notify them of expiration of their resources
5. Ad-Hoc
6. Regions managed in Beeline are US (Operational at MGCC Jaipur), LatAm, Mexico, EMEA (Europe, Middle East and Africa) and ASIA (India, Nepal & Bangladesh) operational at MGCC Noida
7. Work on the periodic reports; Request Pending Approval, Terminations in Progress, Active Assignment Report, Pending Worker Upload and NEMS Discrepancy
8. Resource Matching and Onboarding task types are processed by Robots which were deployed through RPA initiative in July 2019 (Post onboarding task type is under pre-production) Perform mid-month, month-end and quarter-end activities as per documented desktop procedures.
9. Ensure that the assigned targets are met in accordance with SLA and Internal standards.
10. Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence.
11. Ensure adherence to established attendance schedules.
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
1. Managing the requests coming in MGCC queue in Beeline tool (Resource matching, Onboarding & extension approvals for temp resources)
2. Maintaining Resource Tracking Mailbox (addressing beeline resource tracking related queries and requests)
3. Beeline Vendor Setups
4. Sending End Date reports to Hiring Managers to notify them of expiration of their resources
5. Ad-Hoc
6. Regions managed in Beeline are US (Operational at MGCC Jaipur), LatAm, Mexico, EMEA (Europe, Middle East and Africa) and ASIA (India, Nepal & Bangladesh) operational at MGCC Noida
7. Work on the periodic reports; Request Pending Approval, Terminations in Progress, Active Assignment Report, Pending Worker Upload and NEMS Discrepancy
8. Resource Matching and Onboarding task types are processed by Robots which were deployed through RPA initiative in July 2019 (Post onboarding task type is under pre-production) Perform mid-month, month-end and quarter-end activities as per documented desktop procedures.
9. Ensure that the assigned targets are met in accordance with SLA and Internal standards.
10. Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence.
11. Ensure adherence to established attendance schedules.
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
Beeline
Rpa
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