In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, Pandora, leading food and Q-Commerce delivery in 17 markets in both regions.
Job DescriptionAre you looking for a role where you can have an impact on Talent Development (TD) initiatives in 18 markets? Do you enjoy moving fluidly between program management, instructional design and facilitation? We are looking for a Talent Development Coordinator to join the regional Pandora team, a small but mighty group of humans dedicated to fostering engagement, enhancing performance, and providing comprehensive learning solutions to our global workforce.
In this role you will design and deliver employee global Learning & Development offerings, leverage skills spanning from learning design to training/facilitation to stakeholder engagement. You will collaborate cross-functionally to ensure high-quality, high impact virtual and hybrid learning experiences for teams and individuals scattered across the globe. The primary language of work will be English.
Key Responsibilities:
- Needs Assessment & Analysis: Conduct thorough needs assessments to identify skill gaps, development opportunities, and learning requirements across different departments and employee levels. Collaborate with managers and leaders to understand business objectives and translate them into effective learning solutions.
- Program Design & Development: Design, develop, and curate engaging and effective learning programs utilizing a variety of methodologies, including but not limited to: e-learning modules, instructor-led training, workshops, blended learning solutions, on-the-job training, coaching, and mentoring programs.
- Content Creation: Create high-quality learning content, including presentations, training materials, job aids, online modules, and assessment tools, ensuring clarity, accuracy, and alignment with learning objectives.
- Delivery & Facilitation: Facilitate engaging and interactive training sessions, both in-person and virtually, ensuring a positive and effective learning experience for participants.
- Learning Technology Management: Leverage our Learning Platforms, ensuring content is organized, accessible, and up-to-date. Utilize the Platforms to track participation, measure progress, and generate reports.
- Vendor Management: Evaluate and manage relationships with external learning and development vendors, ensuring the delivery of high-quality and cost-effective solutions when necessary.
- Evaluation & Measurement: Develop and implement evaluation strategies to measure the effectiveness and impact of learning programs on individual and organizational performance. Analyze data and provide recommendations for continuous improvement.
- Stakeholder Collaboration: Partner effectively with HR Business Partners, managers, and subject matter experts to ensure learning initiatives are aligned with business needs and are effectively communicated and implemented.
- Staying Current and Innovating: Continuously research and stay updated on the latest trends, technologies, and best practices in learning and development. Constantly raise the bar of what “delivering value fast” looks like for our Talent Development Team and our business stakeholders.
- Promoting a Learning Culture: Champion a culture of continuous learning and development within the organization, encouraging employee engagement in learning opportunities.
Proven experience in the learning and development space, with a strong track record of designing, developing, and delivering successful learning programs.
Demonstrated experience in conducting needs assessments, analyzing data, and aligning learning solutions with business goals.
Strong understanding of adult learning principles and instructional design methodologies (e.g., ADDIE, SAM).
Excellent facilitation and presentation skills, with the ability to engage and motivate learners as well as key stakeholders
Strong project management and organizational skills, with the ability to manage multiple projects simultaneously and meet deadlines.
Excellent written and verbal communication skills, with the ability to create clear, concise, and engaging content.
Strong problem-solving and analytical skills.
Native or near native English; excellent communication and interpersonal skills
Even better if you have:
Experience with various learning technologies, including Learning Management Systems (LMS) administration and e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate).
Multimedia development skills (i.e. graphic design, video editing, video production etc.)
Fluency in one of the following languages: German, Turkish, Mandarin
Previous exposure to, or experience driving or supporting D&I initiative
