Influences Solutions Engineering teams to continuously improve the operating environment.
Partners with Application Services and project teams to help identify, prioritise and drive operational excellence and solutions.
Builds solutions for monitoring and automation. This can include technologies including, but not limited to, Datadog, Splunk or Grafana. Designs and develops the automation to optimise the efficiency of the solution
Coordinates timely delivery of complex integration test environments supporting major business initiatives, analysing outcomes to identify and implement actions to reduce defects
For those things not yet optimised or automated, develops and provide effective work-around solutions and knowledge base for other associates and/or partners to perform
Maintains current knowledge and experience across the team. Provides technical guidance and support to less-experienced Service Reliability Engineers.
Facilitates Problem Management coordination. Works with Problem Record assignees to analyse Production Incidents after resolution; engages in Problem Analysis and solution design to prevent future reoccurrence.
Works closely with peers in Application Services to ensure elimination of production failures and alerts. Recommends improvements in the solution(s).
Gathers metrics for problem analysis and resolution and makes recommendations based on thorough analysis of the data.
Provides ongoing feedback on solution availability, reliability and supportability and how to continuously improve the service
Responds to more complex and major Production Incidents; helps restore service or escalate in timely manner. Escalates complex problems to the Solutions Owner and/or Subject Matter Expert. Provides support to Incident Managers (IM’s) and Resolving Managers (RM’s).
Works with IM’s and RM’s to ensure timely communication to the impacted parties during a major incident.
Leverages business knowledge, technology background, and ITIL Service Management tools and processes (i.e. Change Management, Configuration Management, and Release Management) to ensure consistent approach and visibility to Event and Incident Management
Maintains a working knowledge of core Capital Group technologies, applications, business cycles and capabilities to assess the impact of technology events on the business and other support areas
Consistently applies Continuous Improvement methodologies to optimize work processes.
Fosters a positive and motivating work atmosphere
Additional responsibilities as assigned.
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here.
* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.
