Constructor TECH is an all-in-one platform for education and research. With expertise in machine intelligence and data science, Constructor is built to cater to the needs of schools, higher education, corporate training, alternative credentials, and professional sports, offering solutions for teaching and administration, learning and research.
From infrastructure to applications, Constructor elevates learning experiences, empowers educators, and drives research breakthroughs.
Our headquarters is situated in Switzerland. Also, we have entities in Germany, Bulgaria, Serbia, Turkey, and Singapore.
We are looking for an experienced Global Services Solutions Engineer to work with the sales team in pre-sales demo, post sales customer support and integrations. Global Services team helps sales to grow and deliver the company’s products to its customers.
- Level of the position: Middle
- Place of work: APAC
- More info about the Learning Products
Duties & Responsibilities:
- Support the sales team to promote, market and demo Constructor Platform solutions
- Live and frequent interaction, meetings and discussion with prospects, customers and partners
- Create tailor-made demos, demo scripts and demo Scenarios to increase sales
- Work with Project Managers, Product Managers, Dev-ops team, Courses Designers and all necessary stakeholders internally and externally
- Professionally and promptly resolve customer inquiries
- Empower customers to become proficient users through education and support
- Document customer interactions through ticket tracking system
- Proactively follow up to ensure all issues are resolved to the customer's satisfaction
- Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyse the problem
- Effectively collaborate with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.)
- Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents
- Participate in regular support team meetings
Qualifications & Experience:
- At least 5 years’ experience in a similar position
- Scientific Bachelor required. Master’s degree a plus. Engineering and software development background a plus. STEM-degree are a huge bonus.
- You have high energy, very good at interacting with people, sharing ideas and concepts, listening to requirements, and convincing an audience
- Fluent spoken and written English
- Python, Docker, package managers, ML algorithms skills are highly desired
- HTML, ideally TEX knowledge
- Basic knowledge of Rest API, bash (optional)
Constructor fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to building a diverse and inclusive organization where everyone can become their best self. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or other protected characteristics. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.
