Solution Engineer

At monday.com, we believe in transforming the way teams work together. Our Work Operating System (Work OS) empowers organisations to manage projects, workflows, and everyday tasks more efficiently. We are committed to delivering innovative solutions that drive productivity and collaboration across diverse industries.

We are seeking a highly skilled and motivated Senior Solution Engineer to join our Japan team based in Tokyo. In this role, you will act as a key technical advisor and product expert, providing strategic guidance to clients and ensuring they achieve maximum value from our platform. You will collaborate closely with sales, product, and customer success teams to drive customer engagement and support our growth in the region.

Product & Technical Expertise:

• Work in partnership and collaborate with the sales team to understand the unique challenges and business processes of our prospects & customers.
• Serve as the technical lead during the sales process, providing in-depth product demonstrations, technical presentations, and responding to RFPs and RFIs.

Customer Engagement:

• Build strong relationships with clients, understanding their unique needs and challenges to deliver tailored solutions using monday.com.
• You will be able to explain complex technology concepts to both technical and non-technical customers.
• Deliver engaging and informative product demonstrations and presentations that highlight the advantages of monday.com solutions to decision-makers.
• Be a driven, positive innovator who can create new solutions using out-of-the-box thinking.
• Provide expert guidance on best practices, industry standards, and successful strategies tailored to your customer.
• Be able to clearly articulate and present the business value and return on investment (ROI) that customers can expect by implementing Monday solutions.

Implementation Support:

• Collaborate with the implementation team to ensure successful onboarding and integration of our platform into client workflows.

Training and Enablement:

• Conduct training sessions and workshops for clients and internal teams to enhance understanding and usage of the platform.

Feedback Loop:

• Gather and communicate customer feedback to product teams to inform product development and enhancements.

Market Insights:

• Stay updated on industry trends and competitor offerings to provide insights that help shape our strategy in the Southeast Asia market.

Collaboration:

• Work closely with sales and marketing teams to create impactful sales tools, demos, and presentations.

• 8+ years experience working in the SaaS [Software as a Service] space
• 4+ years experience working in Japan
• Strong understanding of project management, workflow automation, and collaboration tools.
• Excellent verbal and written communications skills in Japanese and English, with a focus on capturing requirements and use cases, developing a solution and articulating business value
• Excellent presentation and demonstration skills with a focus on storytelling
• Business process mapping skills
• Ability to work as part of a team to solve business and technical problems
• Experience of working across a range of industries and be able to understand the current landscape and typical challenges and opportunities.
• Proven track record of successfully managing customer relationships and driving technical sales processes.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Willingness to travel as needed.

Preferred Skills:

• Experience in a comparable solution engineering position, supporting the sales cycle in selling Work OS or other high value business solutions such as CRM, DevOps, ITIL or ITSM
• Bilingual proficiency in spoken and written English
• Technical understanding of SAAS solutions, architecture and modern business applications including integrations and APIs
• A broad understanding of Cloud Computing
• Experience in multi product solution selling to markets from small to medium up to enterprise.
• Business Analysis and Business case/ROI construction