Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :
Responsibilities:
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Assist in troubleshooting and resolving customer issues related to Razer peripherals and software.
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Work closely with the software development & QA team to provide a timely solution to customer issues.
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Use JQL or SQL & PowerBI for data analysis & data reporting to provide overview of trending issues to internal stakeholders.
Learning Objectives:
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Gain hands-on experience in providing product support in a fast-paced tech environment.
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Gain hands-on experience in collaborating with cross-functional business units.
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Learn about the SDLC and how it applies to gaming hardware and software.
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Develop & apply skills in JQL or SQL and learn how to use these tools for data analysis and reporting.
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Understand the gaming industry and Razer’s role as a leading brand.
Candidate Requirements:
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Diploma or bachelor's in Software Engineering or Information Technology or a related field.
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Knowledge of the Software Development Life Cycle (SDLC).
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Experience with JQL or SQL.
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Basic PC knowledge such as how to fix Razer's peripherals.
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Passion for gaming and understanding of the gaming community.
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Excellent communication and problem-solving skills.
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Ability to work in a team and adapt to a dynamic work environment.
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Detail-oriented and ability to identify & articulate trends.
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The ability to communicate in Mandarin is preferred as you will be required to look at issues reported in Mandarin.
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Able to commit for 6 months for optimal learning exposure
Pre-Requisites :
Are you game?
Top Skills
Razer Singapore Office
1 One-north Cres, Singapore, 138538
