SME, Support

Customer Service

• Maintain a positive and professional working relationship with internal and external clients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls 24x7x365 days.

 Maintain Data Center Systems

• Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems.
• Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment
• Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients.
• Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensue that all planned maintenance are carried out.
• Ensure that the FOC is monitored and manned at all times and that EPMS, BMS,
  and Fire System alarms are responded to in a timely manner; contain/isolate the
  fault identified and provide impromptu escalations/updates base on escalation plan laid
•   Conduct daily routine checklist to ensure no environmental abnormalities and all critical M&E related systems are in good working condition
  • Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review contractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures
  • Supervise planned maintenance work conducted by contractors/OEMs ensuring all work conducted are as per submitted PTW, MOS and checklist approved, ensuring the quality of work conducted
  • Maintain log and records of instrument readings, equipment and consumable stock level
  • Report all unlocked doors and racks to the security control
  • Briefing and handover to Shift Duty Technician on all outstanding issues and
  Standing Instructions from the Operation Lead / Assistant Manager / Manager
  • Attend to Incidents and field service reporting and filing

Qualified candidates will possess the following:

• ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required.
• Experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire  Suppression systems.
• Advanced knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred.
• Proficiency in both written and spoken English.
• 3 to 5 or more years of experience in a data center or other Critical Environment required (preference is given to data center, hospital, pharmaceutical production or power plant experience).
• Working knowledge of mechanical, electrical, life safety monitoring and control systems typically used in critical environments.
• Proficient knowledge of HVAC and/or Electrical Systems. Shall be proficient in both Electrical and Mechanical.