Site Reliability Engineer

About SmartSimple & Foundant 

At SmartSimple and Foundant Technologies, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments. 

At SmartSimple and Foundant Technologies, we’ve created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together, we’re setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively.  

Where You’ll Work: 

• As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive. 
• With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (SmartSimple), and our EMEA office in Dublin, Ireland, you’ll be part of a globally connected team. Whether you’re working remotely or from one of our office locations, you’ll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.  

What You’ll Do:

The Site Reliability Engineer (SRE) will play a critical role in maintaining and improving the reliability, scalability, and performance of our SaaS infrastructure and products. You will work closely with software engineers, product teams, and other stakeholders to design, build, and maintain systems that can handle the demands of a growing customer base. You will focus on automating processes, and continuously improving the availability and performance of our services.

Key Responsibilities:

• Reliability & Availability: Ensure the high availability, reliability, and performance of one or more SaaS products across production and staging environments. Monitor system health, track key performance indicators, and respond to incidents quickly to minimize downtime.
• Incident Management: Perform incident response, troubleshooting, and post-mortem analysis for production incidents. Work to minimize the impact of incidents and drive improvements based on findings.
• Automation & Efficiency: Implement automation for routine tasks like deployments, scaling, and maintenance. Develop tools and scripts that improve the operational and cost efficiency of the infrastructure.
• Change Management: Work closely with engineering, product, and operations teams to design, deploy, and maintain cloud-based infrastructure and applications. Ensure that new releases and updates are deployed smoothly with minimal disruption.
• Monitoring & Alerting: Build and maintain robust monitoring, alerting, and logging systems to provide real-time visibility into the health of our services. Analyze and act upon monitoring data including availability, performance and error logs to proactively detect and resolve issues.
• Capacity Planning & Scalability: Monitor system capacity, forecast growth, and ensure that our SaaS platforms scale appropriately to handle increased traffic and load. Design and implement strategies for capacity management.
• Security & Compliance: Ensure that security best practices are followed for all infrastructure components. Collaborate with security teams to implement security controls, auditing, and compliance measures.
• Performance Optimization: Continuously optimize the performance of our systems and applications by identifying and addressing bottlenecks and improving overall system throughput.
• Documentation & Knowledge Sharing: Document systems, processes, and procedures. Foster a culture of knowledge sharing and collaboration across teams to improve operational understanding and best practices.

What You’ll Need:

Requirements:

• 3+ years of experience as a Site Reliability Engineer, DevOps Engineer, or in a similar role within a SaaS company or cloud environment.
• Strong experience with Microsoft Azure, including core services (e.g. Azure App Services, Azure SQL, Azure Functions, Azure Virtual Network, Azure Monitor, Azure DevOps, etc.).
• Experience with Amazon Web Services (AWS) is a plus (e.g. EC2, ECS, RDS, Lambda, S3, VPC, CloudWatch, CodeBuild, etc.).
• Strong experience with cloud platforms and infrastructure-as-code tools like Terraform, CloudFormation, or similar.
• Experience with containerization technologies (Docker, Kubernetes) and orchestration platforms.
• Experience with application performance monitoring (APM) and log analytics tools (e.g. Azure Monitor, Application Insights, ELK, Datadog, etc.).
• Proficiency in programming/scripting languages (PowerShell, Python, Bash, etc.).
• Familiarity with CI/CD pipelines and automation tools.
• Understanding of web application deployment and hosting fundamentals.
• Understanding of database management and performance tuning.
• Knowledge of networking fundamentals and web services (HTTP, DNS, load balancing, web application firewall, etc.).
• Bachelor's degree in Computer Science, Engineering or a related field, or equivalent experience.
• Strong analytical and troubleshooting skills with the ability to identify and resolve complex technical issues in distributed systems.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Must be legally eligible to work in Canada.

Nice to have:

• Azure Solutions Architect Expert or related Azure certification.
• AWS Certified Solutions Architect or similar professional certification.
• Experience with managing and maintaining large-scale distributed systems.
• Experience with security best practices in cloud environments and SaaS platforms.

What You’ll Bring to our Team Dynamics:

• Adaptive Achievement: You continuously learn from your experiences and adjust strategies to meet the evolving needs of the team and the business.
• Productive Collaboration: You are comfortable working across functional teams—whether it's with engineers, product managers, or leadership. You communicate complex technical concepts in a clear and actionable manner, ensuring everyone is aligned to achieve shared goals.
• Service Orientation: You are keen on understanding user needs and translating them into technical solutions that drive organizational success.
• Active Learning: You are always looking for ways to improve processes, systems, and team workflows, ensuring that the work environment evolves as quickly as the technology we employ.

Why You’ll Love Working at SmartSimple + Foundant:

• At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change. 
• We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.  
• With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success. 
• We’re committed to your professional and personal development.  With our merger, you'll have the chance to collaborate across teams at both SmartSimple and Foundant, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.  
• As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals 
• You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought. 
• Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!  

SmartSimple and Foundant are equal opportunity employers, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation. 

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), and other applicable legislation, SmartSimple and Foundant are also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact [email protected].