Site Reliability Engineer

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

Neo Group is on the lookout for a Site Reliability Engineer to join our IT Infrastructure Department.

Key Responsibilities:

• Maintain and enhance monitoring and logging infrastructure.
• Improve observability processes and implement predictive failure analysis.
• Optimize alerting systems: reduce noise, fine-tune critical metrics.
• Define key monitoring parameters and enhance visibility.
• Support and improve both cloud-based and on-premise environments.
• Automate processes and configuration management using Infrastructure as Code (IaC) principles.
• Train and mentor 24/7 App Support staff.
• Develop Runbooks, documentation, and troubleshooting guides.
• Analyze incidents, identify patterns, and drive proactive monitoring improvements.
• Establish and support the Monitoring & Diagnostics group within App Support.
• Develop intelligent troubleshooting instructions for faster incident resolution.
• Optimize existing monitoring by reducing unnecessary alerts and adding meaningful metrics.
• Enhance reliability through structured incident management and post-mortem analysis.
• Implement GitOps best practices for managing infrastructure and configuration.

• Advanced Linux user with strong command-line and diagnostic skills.
• 4+ years of experience as an SRE/Monitoring Engineer.
• Strong understanding of monitoring, logging, and observability in production environments.
• Experience optimizing alerting systems and implementing predictive analytics.
• Hands-on experience managing both cloud and on-premise solutions.
• Automation skills using Python or Go.
• Proficiency with configuration management tools (Ansible, Terraform).
• Solid grasp of networking principles and protocols.
• Understanding of information security principles.
• Experience with CI/CD pipelines (GitLab, Jenkins).
• Familiarity with orchestrators (Kubernetes, Rancher).
• Experience documenting workflows and training support teams.
• Ability to create intelligent troubleshooting instructions.
• Skills in incident analysis and pattern recognition.

Nice to Have:

• Experience working with high-load systems.
• Deep understanding of APM tools (New Relic, Datadog, etc.).
• Database and message queue performance tuning.
• Advanced knowledge of ML-driven monitoring and predictive analysis.
• Experience with automated incident response (self-healing systems).

Soft Skills:

• Responsibility, initiative, and strong analytical thinking.
• Ability to collaborate effectively within a team.
• Focus on automation and process improvement.
• Strong documentation and knowledge-sharing skills.
• Capability to diagnose complex incidents and provide actionable insights.

• Enjoy 5 paid health days per year for those unforeseen sick days or medical appointments.
• Recharge your batteries with 25 paid calendar vacation days annually to explore, relax, and rejuvenate.
• Rest easy with comprehensive medical insurance coverage for employees.
• Stay active and healthy with a monthly sports allowance of $30 net to support your fitness goals.
• Enhance your language skills with English lessons facilitated by our two experienced tutors.
• Stay ahead in your field with access to conferences and professional literature to fuel your growth.
• Boost your energy and morale with complimentary snacks available in the office.
• Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.