Seeking a ServiceNow Solution Architect to lead enterprise digital transformation through innovative solutions, architecture design, and technical leadership over complex implementations.
Job Summary
We are seeking an exceptional ServiceNow Solution Architect to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design and implement innovative ServiceNow solutions. The ideal candidate will architect next-generation solutions leveraging ServiceNow's latest capabilities including AI/ML, Process Optimization, and Hyperautomation while ensuring alignment with enterprise architecture principles.
Core Responsibilities
Strategic Leadership
- Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
- Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub
- Lead architectural decisions for complex, multi-workstream ServiceNow implementations
- Establish centre of excellence frameworks and governance models for sustainable platform growth
Solution Design & Implementation
- Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
- Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent
- Develop integration architectures using Integration Hub, Flow Designer, and API frameworks
- Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence
- Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub
Technical Leadership
- Guide implementation teams on architectural patterns, coding standards, and best practices
- Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)
- Architect cross-platform solutions integrating ServiceNow with enterprise systems
- Establish technical governance frameworks and platform standards
- Lead technical discovery workshops and architecture review sessions
Innovation & Continuous Improvement
- Research and evaluate new ServiceNow features and capabilities
- Drive adoption of modern development practices including DevOps and Agile
- Mentor team members on ServiceNow best practices and emerging technologies
- Conduct regular architecture assessments and optimization reviews
Required Qualifications
Experience
- 14+ years of enterprise IT experience with 7+ years specifically in ServiceNow architecture
- Proven track record leading at least 2 large-scale ServiceNow implementations
- Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance, Customer Service Management and preferably:
- Environmental, Social and Governance (GRC)
- Strategic Portfolio Management (SPM)
- Public Sector Digital Services (PSDS)
Technical Expertise
- Deep understanding of ServiceNow platform architecture and capabilities
- Expert knowledge of:
-
- Now Platform App Engine
-
- Integration Hub and Flow Designer
-
- Service Graph CMDB
-
- Now Intelligence & AI capabilities
-
- Performance Analytics
-
- Next Experience UI Framework
- Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services
- Experience with modern integration patterns and technologies
Certifications
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
- ServiceNow Certified System Administrator (CSA)
- Additional certifications in relevant ServiceNow products preferred
Education
- Bachelor's degree in Computer Science, Information Technology, or related field
- Master's degree preferred
Key Competencies
- Strategic thinking and business acumen
- Strong communication and stakeholder management
- Problem-solving and analytical skills
- Team leadership and mentoring
- Innovation mindset
- Change management expertise
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Top Skills
Ai/Ml
Flow Designer
Glidescript
Hyperautomation
Integration Hub
JavaScript
Now Platform App Engine
Performance Analytics
Process Optimization
Rest/Soap Web Services
Service Graph Cmdb
Servicenow
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