At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Vice President to join our Transfer agency team. This role is located in Singapore.
In this role, you’ll make an impact in the following ways:
- People manager, managing small to medium size team in our Singapore and Hong Kong office. Be approachable and lead from front. Motivate individuals to perform better, provide guidance and mentoring. Lead by example by living up to the key principles and pillars of BNY.
- Expertise in Mandarin, oral and written. Japanese speaking ability will be an added advantage
- Responsible and accountable to deliver excellent service quality standards to Asian Investors by demonstrating continues improvement in service standards. Maintaining all service levels agreements in Green on a continues basis.
- Proven track record on independently driving strategic objectives enabling operational excellence, bringing in automation ideas and reduce risk exposure. Proven track record of delivering solutions leveraging Artificial Intelligence (AI) will be an added advantage.
- Drive continues and meaningful engagement with Clients backed by data driven approach. Active participation with clients in APAC on new onboarding, new fund launches.
- Responsible for Escalation point of contact for APAC region. Own the issue and drive solutions by engaging with internal stakeholders and find permanent solutions.
- Demonstrate strong interpersonal skills by engaging with internal/external stakeholders to delivery high quality outcomes. Display ownership and problem solving skills.
- Effectively manage the volume of work which meets product/service standards and exceeds quality standards. Demonstrates ability to Identify and implements process improvements
- Keen eye for details for Risk and compliance focused. Ability to value add by ensuring strict controls in place and proactively identify risk opportunities and resolve with effective controls
- Participate in engagement activities at SG branch and motivate the team to participate.
- Ensuring timely reporting, escalations are carried out with respective stakeholders
To be successful in this role, we’re seeking the following:
Leadership: Manage and motivate a small to medium-sized team in Singapore and Hong Kong offices; lead by example and provide consistent guidance.
Language Proficiency: Fluent in Mandarin (oral and written); Japanese language skills are an asset.
Service Quality: Deliver excellent service standards to Asian investors; maintain service level agreements in Green.
Operational Excellence: Independently drive strategic objectives; introduce automation and reduce risk; AI experience is advantageous.
Client Engagement: Foster meaningful, data-driven engagement; participate in APAC client onboarding and fund launches.
Escalation Management: Main contact for APAC escalations; collaborate with stakeholders for permanent solutions.
Interpersonal Skills: Engage with stakeholders; show ownership and problem-solving abilities.
Workload Management: Meet and exceed quality standards; identify and implement process improvements.
Risk & Compliance: Ensure strict controls; proactively identify and resolve risks.
Team Engagement: Participate and motivate team in Singapore branch activities.
Reporting: Ensure timely reporting and escalation to relevant stakeholders.
- Bachelors degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.
- 7-10 years of total work experience is preferred with at least 1-3 years in management. Experience in brokerage processing is preferred.
- Applicable local/regional licenses or certifications as required by the business
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
