Senior Technical Support Engineer

Job summary:

The Handler TSE provides high level technical support for FT-handling and high-power thermal solution support to ASP regional Field-Service Engineer and customers.

This role bridges GSEC, field service, R&D and global teams;

• Effectively support all the production escalation issues resolved with minimized production loss impact. Ensuring product (handler) Safety, quality and performance.
• NPI evaluation planning preparation and execution as planned.
• Provide accurate feedbacks on evaluation results, performance data or gaps to R&D.
• Suggest improvement ideas and collaborate with R&D to deliver robust, efficient, and scalable (Technologies Integration) of handling & thermal solutions.
• Responsible for technical knowledge and skills up program for field services teams and customers.

Job responsibilities

1. Escalation support excellent

• Provide effective technical consultation and onsite support for handling/ probing and thermal issues.
• Consolidate and monitor failure trend and proactively review data and discussion with GSEC and R&D for product (handler) improvement.

2. NPI evaluation support

• Evaluation preparation and execution as planned.
• Compiling data analysis and conclusion review with R&D.
• Suggest solution improvement ideas and collaborate with R&D to continue enhancing solution reliability and robustness (throughput, stability, thermal & etc) for production deployment.

3. Quality and Safety

• Handler product safety tracking follow up and management. RFI, FCO, ANZEN.
• Ensure product safety (handler/ prober and customer products) with proper operation training conducted for field service team and customers.

4. Knowledge Transfer

• Conduct technical/ knowledge transfer to field service engineers and customers to operate, maintain, troubleshoot the handler/ prober.
• Conduct workshops and optimization know-how to field service engineer and customers and “train the trainer” program.

• Bachelor’s or master-degree in Mechanical, Thermal, Mechatronics Engineering, or relevant field.
• Experiences in semiconductor package handling/ probing, thermal technologies and automation system.
• Strong troubleshooting and problem-solving skills.
• Global mindset and industrial knowledge to support the regional teams and collaborate with global teams.
• Excellent communication for internal/ external customers support, technical sharing and R&D collaboration.
• Short notice business trip, extended working hours & weekend/ holiday support for critical project or escalation support demands.