Senior Specialist, Digital Experience (Product Owner)

Summary

We’re looking for a Product Owner to lead, define, and elevate Scoot’s digital loyalty and award redemption experience across web and mobile platforms. In this role, you’ll own the end-to-end journey of how members discover, understand, and redeem their rewards — ensuring the experience is intuitive, seamless, and aligned with our broader digital and loyalty strategy.
This role sits at the intersection of business, technology, UX, and customer insight — perfect for someone who enjoys solving complex problems, improving user value, and delivering meaningful experiences at scale.

Job Description

Responsibilities

• Own the product roadmap for award redemption and loyalty features, ensuring alignment with business goals and customer needs.

• Lead the end-to-end experience across platforms — from UX design, content and redemption logic to performance tracking and optimisation.

• Analyse usage, conversion, behavioural metrics, and customer feedback to identify improvement opportunities and inform prioritisation.

• Collaborate with Loyalty BU, UX, developers, and other stakeholders to launch and optimise campaigns, journeys, and features.

• Translate business objectives into clear requirements, user stories, acceptance criteria, and success metrics.

• Ensure tracking, tagging, and reporting frameworks are in place and validated pre- and post-launch.

• Communicate roadmap updates, risks, milestones, and outcomes to leadership and cross-functional partners.

• Champion user experience, accessibility, and consistency across Scoot’s digital channels.

Requirements

• 3–5 years of experience in Product Management, Product Ownership, or digital consumer product roles.

• Strong stakeholder engagement and communication skills, with the ability to align diverse teams.

• Data-driven mindset with experience using insights to shape product direction.

• Experience working with UX and development teams in an agile environment.

• Bonus: familiarity with loyalty systems, travel, e-commerce, or mobile-first product design.