BNY is seeking an experienced professional for the role of Senior Specialist, Client Processing to join our Global Clearing Platform in Singapore. This senior operational role will provide subject-matter expertise across settlement, custody and client service activities while supporting the continued growth of the One Platform model across APAC. The successful candidate will combine deep operational expertise with strong client-facing capabilities, represent Operations with strategic clients, and support service reviews, onboarding, due diligence, platform expansion and complex issue resolution.
In this role, you’ll make an impact in the following ways:
- Provide senior-level oversight and subject-matter expertise across pre-settlement and post-settlement transaction flows.
- Lead complex settlement and clearance activities, including fails management, buy-ins, reconciliations and high-priority client, agent and broker queries.
- Act as an escalation point for operational issues, transaction disputes, risk items and time-sensitive market events, ensuring clear ownership and resolution.
- Provide operational expertise across custody networks, Euroclear, DTC, cross-border transfers, corporate actions and APAC market practices.
- Serve as a senior operational representative in APAC client meetings, service reviews, onboarding discussions, due diligence exercises and operational workshops.
- Partner with Client Coverage, Client Service, Relationship Management, Product and Operations teams to strengthen client relationships, improve service perception and support regional growth.
- Provide strategic APAC clients with operational consultancy, market guidance, service-improvement recommendations and issue-resolution leadership.
- Lead discussions regarding settlement processes, market requirements, service enhancements, operating models and emerging client needs.
- Drive operational excellence by ensuring client issues are actively managed, root causes are identified and sustainable corrective actions are implemented.
- Improve the quality, accuracy, completeness and timeliness of operational communications delivered to clients and internal stakeholders.
- Prepare and deliver operational presentations, service updates, metrics, risk assessments and proposed solutions to internal and external audiences.
- Lead process improvements that reduce operational risk, improve efficiency and advance the adoption of automation, AI and digital tools.
- Maintain strong controls, procedures, KRIs, KPIs and governance standards, while coaching colleagues and supporting resilient follow-the-sun coverage.
To be successful in this role, we’re seeking the following
- Bachelor's degree preferred.
- Significant experience in securities operations, settlements, global custody, clearing, trade support, cash operations, corporate actions or client operations.
- Strong experience supporting institutional, broker-dealer, wealth management, custody or clearing clients in a client-facing operational capacity.
- Advanced understanding of settlement lifecycle processes, reconciliations, fails management, operational controls and risk management.
- Advanced understanding of global custody models, cross-border transfers, market infrastructure, depositories and international settlement practices.
- Strong knowledge of Euroclear, DTC, SWIFT messaging, custody arrangements and APAC market practices preferred.
- Proven ability to influence outcomes and lead discussions with senior client stakeholders and internal management teams.
- Demonstrated experience managing sensitive client escalations and delivering service-recovery outcomes.
- Excellent verbal communication, presentation, relationship-management and consultative-engagement skills, with confidence representing Operations externally.
- Cantonese and/or Mandarin language capability would be advantageous.
- Proven ability to lead process improvement and operational change initiatives, including automation, AI and digital tools.
- Strong analytical, decision-making, stakeholder-management and organizational skills.
- Flexible team player willing to support Singapore public holidays, rotating APAC market coverage and regional growth initiatives.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
