Senior Sales Manager, SMB

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
We are looking for a Sales Manager to lead our growing team of Account Executives and increase revenue against individual, team and overall Sales goals. You will be a brand ambassador for Square AU and help find opportunities for Square to help AU businesses grow. Your entrepreneurship will be a valuable contribution to developing our strategy, growing our SMB and Mid-Market sales team, and establishing a culture of crisp execution.
As a people manager with sales experience (specifically new business), you will build a successful Sales team that generates success for our sellers and Square. You'll use insights and deep Square product knowledge to educate and support sellers, understanding how our ecosystem of products can fit different types of businesses. You will work with Square sellers of all sizes and will report to the Head of Sales, Australia and can be based in our Melbourne or Sydney office.
You Will

• Lead, mentor, and motivate a team of 8 sales representatives to achieve individual and team sales goals.
• Create a team culture of trust, accountability, success and fun where people are encouraged to share information, constructively debate, and communicate freely
• Support direct reports by participating in client and prospect meetings
• Mentor and develop a team of senior salespeople which includes hiring and training new account executives on sales process
• Refine the outbound sales strategy, process, and tactics to improve performance
• Use sales metrics to manage the team and individual AEs, tracking the results and succinctly reporting to senior management
• Conduct weekly pipeline review and forecast meetings with AEs
• Coach direct reports regarding strategies to drive revenue and customer success
• Use the customer voice to drive improvements in interactions and product
• Envision new and innovative ideas and approaches and take them to fruition

You Have

• 5+ years of sales experience with documented sales success and proven track record above 100% as an individual contributor.
• 2+ years of experience in people management
• Solid knowledge and experience in successful outbound tools and sales processes
• Expertise in creating rigor around sales metrics and managing yourself or others to achieve metrics
• Mentored, coached and onboarded salespeople in the past
• Partnered with cross-functional teams and departments in a fast paced environment
• The ability to rapidly hire and train new account executives
• The ability to streamline decision-making and consider the downstream and upstream effects of potential decisions
• Excellent interpersonal, leadership, organizational, communication and listening skills

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.