Senior Relationship Manager

About the Bank

We are a growing regional digital bank group committed to making banking better for everyday consumers and small businesses. By revolutionizing financial services across Southeast Asia, we aim to unlock big dreams and drive financial inclusion. We Build With Heart, serving our community with deep empathy and respect. We are here to build a bank that outlasts us — to Own The Mission with precision, urgency, and a purpose to leave a lasting legacy.

Role Summary
Reporting to Head of Mid Market, the Senior Relationship Manager is a high-impact, client-facing leadership role dedicated to the growth and management of our SME and Business Banking portfolio in Singapore. You will lead efforts in new client acquisition and the strategic deepening of existing relationships, driving revenue through tailored financial solutions while maintaining the highest standards of credit quality and operational excellence within the digital banking ecosystem.

What You’ll Do

• Proactively identify and acquire high-value New to Bank (NTB) SME clients, achieving aggressive revenue targets through the sale of lending, deposit, and transaction banking products.

• Originate NTB opportunities through personal networks, lead generation, marketing calls, sales activities, and strategic partnerships.

• Build and manage a strong pipeline of NTB clients aligned with the bank’s strategy, with clear prioritization, disciplined follow-through, and measurable conversion outcomes.

• Develop and manage client relationships by understanding customer needs, identifying opportunities, and structuring appropriate financial solutions.

• Lead the end-to-end credit application process, ensuring robust risk assessment and adherence to strict KYC/AML standards and MAS regulatory requirements.

• Independently conduct comprehensive loan evaluations and credit analyses to assess borrower creditworthiness, identify opportunities, and structure appropriate financing solutions.

• Ensure strict adherence to internal credit policies and all regulatory requirements.

• Monitor early warning signals and proactively coordinate remediation actions where necessary.

• Leverage deep knowledge of the Singapore SME landscape and local industry trends to tailor digital banking solutions that address specific client pain points.

• Partner with internal Credit, Operations, and Product "Squads" to streamline the client onboarding experience and ensure efficient transaction processing.

• Drive client adoption of our digital-first banking tools, helping SME owners transition to modern financial management solutions.

What You’ll Need

• Minimum of 10 years of experience in Corporate or SME Banking within Singapore, with a strong emphasis on front-office relationship management and client acquisition.

• Bachelor’s degree or higher from a globally recognized university.

• Demonstrated expertise in credit structuring and financial analysis for SMEs, with a proven ability to manage credit risk throughout the client lifecycle.

• Strong existing network within the Singapore SME community and experience leveraging ecosystem partnerships for lead generation.

• Exceptional interpersonal and negotiation skills, with the ability to build trust with diverse business owners and senior decision-makers.

• A passion for digital transformation in banking and the ability to articulate the value of digital-first solutions to traditionally offline clients.