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The Senior Programmatic Account Manager will manage post-sales client relationships, focusing on user adoption of the StackAdapt platform, campaign management, and account retention. Responsibilities include optimizing campaigns, identifying upselling opportunities, and delivering strategic insights to improve client satisfaction and ROI.
Reporting to the Manager of Client Services, you’ll play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management, client retention and account expansion opportunities. You’ll work closely with your account executives, client service support teams, and cross-functional teams to maximize our customers' campaign ROI. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimise campaigns and develop unique solutions that ensure our clients are satisfied with their campaign performance.
StackAdapt is a Remote First company; however, we are looking to hire this person based in Singapore.
What you'll be doing:
- Act as the main point of contact for your portfolio of clients across a wide range of verticals
- Participate in the identification of upselling opportunities and improve services such as the development of tools, procedures and reports aimed to increase efficiency
- Design unique campaign strategies within the StackAdapt platform
- Ensure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic solutions and optimisations to meet identified KPIs
- Set up/traffic advertising campaigns on the StackAdapt DSP, including third party tag implementation and pixel creation/troubleshooting
- Optimise campaigns and recommend new opportunities by analysing campaign performance on a regular basis
- In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
- Travel as necessary
What you'll bring to the table:
- Real Time Bidding/programmatic expertise (DSP, Ad Network)
- Experience running Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user
- Proven success in managing client relationships and assisting in growing revenue
- The ability to grasp and communicate technical concepts and platform-based knowledge
- Familiarity with the latest digital advertising trends and ideas
- Experience working with complex databases is a plus
- Knowledge base of APIs and web app integration services
- Flexibility to travel occasionally to meet with clients within their region
StackAdapters enjoy:
- Competitive salary + commission structure
- CPF contributions
- Work anywhere in the world for up to 90 days per year
- 20 days of paid vacation + 1 Culture & Belief day + birthdays off
- Access to a comprehensive mental health care platform
- Private Health Insurance coverage
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office
- Coverage and support of personal development initiatives (conferences, courses, etc)
- An awesome parental leave policy
- Our social and team events!
Top Skills
APIs
Complex Databases
Facebook Ads
Google Ad Words
Programmatic Media Buying
Real Time Bidding
Stackadapt Dsp
Web App Integration Services
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
