The Senior Product Specialist supports the sales team by providing technical application support, training customers, conducting demos, troubleshooting, and maintaining customer satisfaction while promoting products and services.
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleSenior Product Specialist
Location(s)Singapore
- Support Sales team to achieve / exceed annual targets and growth.
- On-site application supports to customers.
- Understand market trends, requirements and competitive situation.
- Work closely with sales team to demonstrate product capabilities and applicability to the customer’s application needs throughout sales cycle- from pre-sales to getting orders as well as after-sales supports.
- Pre-Sales: Understand customers’ needs and requirement, engage in technical discussion, provide solution-oriented demos, products, and demo results presentations, propose total solution, lead the compilation of applications and marketing materials for customers/users/ sales representatives.
- After-Sales: Conduct practical training on hardware and software, product technology presentation relevant to instrumentation prior to hands on, troubleshooting, attend to users queries and support on method development.
- Support sales marketing events e.g. user meetings, workshops, seminars to update products technology, chemistry
- Support on annual sales activity based on company's strategic objectives to meet sales target by supporting Sales Leaders in developing new prospects and penetrate competitive accounts.
- Maintain installed base customer satisfaction
- Be the contact point of communication supporting and resolving customer enquiries and collaborate with service engineers.
- Provide leads to sales by engagement with customers.
- Involve in troubleshooting relating to instruments, application, and software.
- Develop and update knowledge of competitor’s products and discuss with sales team to promote and sell products and services.
- Provide training to overseas customers (scheduled)
- Keep track of demo lab chemical inventory, etc
Top Skills
Analytical Solutions
Hardware
Software
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