Senior Product Manager

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. 8x8 CPaaS provides a cloud-based infrastructure and platform to integrate real-time communications capabilities including SMS, chat apps, voice, and video calls into applications, websites, and workflows, using APIs. With 8x8 CPaaS, organizations around the world have successfully unified omnichannel customer communications to optimize their customer experience.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We are looking for a Senior Product Manager to join our Product Management team and play a key role in helping us refactor, grow and unify our product capabilities. You would interact closely with the Product, Design and Research teams, Engineering, Quality, Product Marketing and Support, and multiple other stakeholders, in order to understand, research and grow the 8x8 products.
Responsibilities

• Develop and execute product roadmaps in collaboration with engineering teams, applying Agile principles for efficient project management

• Define product requirements, oversee testing, and create comprehensive documentation for voice and video products, including programmable voice, call masking, voice messaging, IVR, voice over IP, and video interaction

• CCollaborate with go-to-market teams such as sales, solutions engineering, and marketing to provide sales enablement, develop impactful demos, and create a wide range of product materials

• Partner with technical operations and carrier relationship management teams to optimize support processes, customer onboarding, provisioning, and connectivity

• Work closely with other 8x8 teams, including contact center and unified communications, to ensure seamless integration and leveraging of shared resources

• Provide strategic leadership for your product portfolio, driving roadmap development and offering guidance to other product managers to foster growth and best practices

• Engage with internal and external customer groups to gather feedback, explore usage, and integrate insights into the roadmap

• Aid sales and finance teams in defining pricing and implementing billing processes for existing and upcoming products

Qualifications

• Engineering/Computer Science degree; MBA is an asset.

• Extensive relevant experience in product management for an enterprise cloud/SaaS product/service

• Strong relevant experience in product management, with a focus on B2B products or a related field

• Strong knowledge of API usage, technical documentation, and tutorial creation

• Familiarity with database systems, system architecture and REST API

• Knowledge of RTC technologies such as SIP PSTN, WebRTC, and VOIP

• Experience using or building API/SDK products marketed to a developer/enterprise audience

• Experience working in software development following Agile methodologies

• Strong analytical and problem-solving skills

• Excellent communication and presentation skills with the ability to engage with customers and external stakeholders

• Entrepreneurial, quick-thinker able to understand technical problems and plan solutions

• Strong sense of ownership and accountability

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