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Job Summary & Responsibilities
Job summary
Responsible for account management in providing post-sales customer support services or field servicing to company’s local and overseas customers. Customers support services or field service servicing include installation, relocation, on-site remedial, field change orders (FCO), etc.
Job responsibilities
- Provide after-sales service support for Advantest’s advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.
- Achieve high customer satisfaction level through strong after-sales customer management and support.
- Identify Assist/Lead technical projects/problem resolutions for customers.
- Identify opportunities for solution business in collaboration with Service Sales team.
- Ensure deliverables in service contracts are met.
- Provide technical inputs to factory for product improvements/new designs.
- Provide consultancy services to customers for equipment performance improvements.
- Assist/Lead equipment integration to customer’s factory automation systems.
- Minimum Degree in Mechatronics /Electronics / Electrical Engineering with 4 to 6 years of working experience in servicing automated production equipment, preferably in semiconductor manufacturing industry.
- Possess Data driven problem solving skill and a quality mindset.
- Understand OEE (overall equipment effectiveness) and drive improvements
- Knowledge in smart factory and production solutioning
- Some experience in project management preferred.
- Strong problem solver with good technical capabilities, good communication skill, self-motivated, customer focus and result oriented.
- Occasional travel required, sometimes on short notice.
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
