About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
The Sophos Global Renewals team is committed to ensuring that every customer fully realizes the value of their partnership with us through renewals and business expansion.
As a Senior Manager, Renewals, you will lead a team of Renewals Account Managers to achieve and exceed renewal rate and ACV business targets. Reporting to the VP, Global Renewals, you will play a critical role in driving customer retention and growth across multiple territories, regions, and countries. In this leadership role, you will enable, support, and coach a team of account management sales professionals, provide accurate business forecasting, and contribute as a key member of the theater renewals leadership team.
Your team will collaborate closely with the new business sales team to ensure customers consistently experience the value of Sophos solutions and our partnership, fostering renewals and business growth. Additionally, your team will work in partnership with distributors and resellers to execute business strategies while engaging with internal stakeholders to drive successful outcomes.
What You Will Do
- Team Leadership: Lead and mentor a team of Renewals Account Managers, providing sales leadership, guidance, coaching, and driving accountability to achieve business targets.
- Strategic Planning: Collaborate with new business sales counterparts to ensure a coordinated strategic sales plan is defined and executed, enhancing the overall customer experience through this partnership.
- Retention: Drive retention by identifying renewal risks and partnering with customer success teams and reseller partners to mitigate those risks, thereby maximizing renewal rates.
- Expansion: Identify upsell, cross-sell, and expansion opportunities within the existing customer base while managing contract renewals.
- Customer and Partner Engagement: Foster strong relationships with key customers, partners, and distributors, ensuring their satisfaction and addressing any concerns promptly.
- Performance Metrics: Track key performance metrics, analyze data to make informed, data-driven decisions, and optimize the renewals process while driving team productivity.
- Forecasting and Planning: Ensure accurate revenue forecasts and budgets for the renewal sales team, aligning with company objectives, and deliver precise and timely forecasts for escalation reporting.
- Market Intelligence: Stay updated on industry trends, competitors, and customer needs to provide localized insights to global Market Intelligence (MI), with a specific focus on trends and best practices related to renewals.
- Process Improvement: Continuously evaluate and enhance renewal processes to improve efficiency and the customer experience. Assist in developing automation plans to streamline the renewal process.
- Team Recruitment and Development: Recruit and develop high-performing teams, mentoring the management team to implement and follow best practices in talent acquisition and development.
- Performance Management: Manage individual performance through tailored learning plans, regular performance feedback, and structured career development initiatives.
- Addressing Performance Issues: Address performance concerns promptly and appropriately, partnering with internal resources to support areas of underperformance. Proactively identify leading indicators of potential performance challenges.
- Retention and Succession Planning: Retain highly effective teams by implementing effective recognition programs and career development processes. Develop succession plans and ensure coverage for current and future headcount planning.
What You Will Bring
- Bachelor’s degree in business, sales, marketing, or a related field; or equivalent relevant work experience.
- Demonstrated a history of exceeding targets in a consultative and matrixed selling environment.
- Proven success in managing and growing renewals or sales teams with a strong focus on recurring revenue/Annual Recurring Revenue (ARR).
- Solid understanding of subscription-based business models.
- Previous and proven leadership experience, including first-line management roles.
- Excellent verbal and written communication and negotiation abilities.
- Fluency in English (written and verbal) is required; proficiency in an additional language is highly beneficial.
- Analytical mindset with the ability to leverage data for decision-making.
- Experience in cybersecurity is an advantage.
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
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