Senior Manager, Operations

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What You Will Do

• Lead and oversee engine shop operations, quality assurance, and safety compliance, ensuring all processes meet organizational and regulatory standards.

• Own operational performance metrics including monthly Sales, EBIT, engine output, profit margins, realization rates, and cost-of-poor-quality.

• Provide strategic direction and operational leadership to meet engine delivery targets and achieve key performance indicators such as Quality, Turnaround Time (TAT), On-Time Completion (OTC), and Market Factor Analysis (MFA).

• Align production hours with business targets to support revenue goals and optimize workforce efficiency.

• Apply strategic thinking with strong execution skills to navigate complex challenges in a fast-paced, matrixed environment.

• Collaborate cross-functionally with stakeholders in Engineering, Quality, HR, Customer Support, Materials, and Facilities to achieve business objectives.

• Drive cost reduction initiatives, improve productivity, and champion continuous improvement programs to maximize operational profitability.

• Manage workforce planning, resource allocation, and capital expenditure in alignment with the business outlook and future growth.

• Cultivate a high-performance culture built on respect, empowerment, transparent communication, and teamwork.

• Identify, develop, and retain high-potential talent, ensuring continuity and capability within the team.

• Ensure full compliance with quality and regulatory standards and foster a culture of CORE (Customer Orientated Results & Excellence), EH&S and ethical conduct.

Qualifications You Must Have

• Bachelor’s degree in Mechanical, Aeronautical or equivalent.

• Min 10 years relevant aerospace industry experience, particularly in operations or aftermarket MRO.

• Hands-on experience in aircraft engine workshop practices and maintenance of gas turbine engine.

• Strong analytical, problem-solving, and prioritization skills.

• Excellent communication, leadership, and business acumen.

• Demonstrate agility in learning and adapting with a track record of delivering measurable results.

• Collaborative team player with outstanding interpersonal skills to work across all levels.

• Experience thriving in dynamic, fast-moving environments with matrix reporting structures.

Qualifications We Prefer

• Experience in the Aerospace or helicopter engine & airframe knowledge.

• Strong knowledge of CORE or any Continuous Improvement Methodology.

What We Offer

• Career and skills development opportunities.

• Employee scholarship program for further education.

• Comprehensive health, medical and dental benefits.

• On-the-job training and in-house/external certifications.

• Competitive renumeration package.

• Allowance and overtime benefits where appliable.

• Company transport provided.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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