Senior Manager - IT Product & Customer Success (PLM / AI Design)

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About us

We aspire to deliver value in global supply chains by living our values around people, partners and the planet. As new technologies disrupt the way consumers and businesses interact, Li & Fung is reimagining and creating supply chains for the future. Through our innovative products and end-to-end supply chain solutions, we aim to expand the realm of what is possible and create more value for more players along the supply chain.

With our entrepreneurial spirit, we are using digital technologies to speed collaboration, drive innovation and enhance sustainability.  Our values form the basis of our culture, our brand and our business strategies. They define how we engage with our colleagues, with our customers and suppliers, our shareholders, and the communities in which we live and work.

We are seeking a Senior Manager - IT Product & Customer Success (PLM / AI Design) to join our IT department, driving adoption, value realization, and business impact from our AI Design and PLM solutions.

Why this role matters

This role plays a critical part in advancing digital transformation across the end-to-end product lifecycle from design to merchandising and development. Acting as a key connector between business, IT, and external partners to ensure solutions are effectively implemented, adopted, and continuously optimized to deliver measurable business impact.

Here is what you need to know about this role:

Customer Success & Adoption

• Own end-to-end adoption and success of Design and PLM solutions across business units
• Define and track success metrics including adoption, engagement, process efficiency, and business impact
• Act as a trusted advisor to stakeholders, driving adoption through effective change management and user enablement

Design & PLM Solution Management

• Drive the evolution and optimization of AI Design and PLM capabilities
• Partner with business teams to identify needs and translate them into scalable solution enhancements
• Ensure alignment with end-to-end merchandising and product lifecycle processes

Implementation & Delivery

• Lead or support implementation of PLM initiatives, including scope, timeline, and cross-functional coordination
• Ensure quality and timely delivery in collaboration with internal teams and external partners
• Oversee key delivery milestones including UAT, training, and go-live readiness

Vendor Management

• Manage relationships with external vendors and system integrators
• Monitor performance against deliverables, timelines, and service level agreements
• Ensure vendor outputs align with business priorities and expected outcomes

Continuous Improvement

• Identify and drive continuous improvement in processes, system capabilities, and user experience
• Leverage user feedback and data insights to prioritize enhancements
• Promote standardization and best practices across regions and teams

Requirements:

• Minimum of 5 years of experience in Customer Success, PLM, Digital Product Development, or related roles
• Experience in fashion/apparel industry is a strong advantage, with familiarity in design, merchandising, and product lifecycle processes
• Proven ability to manage and influence stakeholders across business and IT functions
• Experience working with external vendors or system integrators
• Strong communication skills, with the ability to translate technical concepts into business insights
• Experience in implementation, transformation, or change management initiatives is advantageous
• Fluent in English and Cantonese; Mandarin is an advantage

Success Measures

• Adoption, engagement, and effective usage of Design and PLM solutions
• Measurable business impact (e.g., efficiency gains, cycle time reduction, cost optimization)
• Successful and timely delivery of implementation initiatives
• Vendor performance and stakeholder satisfaction

If this sounds like you, Apply Now!  We offer the below benefits and perks: -

• Competitive salary with 13th month salary plus discretionary bonus
• Health, dental, life and personal accident insurances
• Paid days off + festival early leave + volunteer leave
• Sample sales and staff discount offer

#lftrading #lifung

It’s alright if this is not what you are looking for! You can also join us on LF Talent Network by clicking HERE (https://lifung.wd3.myworkdayjobs.com/en-US/LiFung/introduceYourself). We will contact you when the right job opportunity comes up!

As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.

About Li & Fung

At Li & Fung, value has tangible meaning and we strive to deliver value to our stakeholders with each and every interaction.  We also live by our values of humility, entrepreneurship and family and they are at the core of our relationship with our people, our partners and our commitment to reduce the harmful impact of our industry on the planet.

Since 1906 we have grown from our initial startup focused on trading porcelain and silk from China to the West to today’s multinational corporation, managing complex supply chains for brands and retailers worldwide. Over 118 years, Li & Fung has been developing networks and building long-term, meaningful relationships with our stakeholders.  Despite major changes and disruptions, innovation and creativity continue to drive our business.  We constantly experiment with new ways of working to deliver value to our customers and suppliers, our shareholders, and the communities in which we live and work. We are dedicated to changing how the world works and making life better for people everywhere.

(Data collected will be used for recruitment purposes only.)

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