Li & Fung Limited
Senior Manager - IT Product & Customer Success (PLM / AI Design)
About us
Li & Fung is a global leader in consumer goods sourcing and end-to-end supply chain solutions. We empower brands and retailers by delivering commercial and operational excellence across every stage of the product lifecycle.
For over a century, innovation and creativity have continued to drive our business. Connecting bright minds and crowdsourcing ideas, using design thinking, collaborative workspaces and rapid prototyping are just some of the ways we innovate at Li & Fung every day.
Today, we responsibly managing supply chains for high volume, time sensitive goods worldwide. Our end‑to‑end services include product design, raw‑material sourcing, production, quality assurance and logistics across apparel, footwear, accessories and household products.
Our aspiration is to deliver value in global supply chains by living our values around people, partners and planet. Guided by Humility, Entrepreneurship and Family, we focus on commercial performance that respects people and the environment.
We are seeking a Senior Manager - IT Product & Customer Success (PLM / AI Design) to join our IT department, driving adoption, value realization, and business impact from our AI Design and PLM solutions.
Why this role matters
This role plays a critical part in advancing digital transformation across the end-to-end product lifecycle from design to merchandising and development. Acting as a key connector between business, IT, and external partners to ensure solutions are effectively implemented, adopted, and continuously optimized to deliver measurable business impact.
Here is what you need to know about this role:
Customer Success & Adoption
- Own end-to-end adoption and success of Design and PLM solutions across business units
- Define and track success metrics including adoption, engagement, process efficiency, and business impact
- Act as a trusted advisor to stakeholders, driving adoption through effective change management and user enablement
Design & PLM Solution Management
- Drive the evolution and optimization of AI Design and PLM capabilities
- Partner with business teams to identify needs and translate them into scalable solution enhancements
- Ensure alignment with end-to-end merchandising and product lifecycle processes
Implementation & Delivery
- Lead or support implementation of PLM initiatives, including scope, timeline, and cross-functional coordination
- Ensure quality and timely delivery in collaboration with internal teams and external partners
- Oversee key delivery milestones including UAT, training, and go-live readiness
Vendor Management
- Manage relationships with external vendors and system integrators
- Monitor performance against deliverables, timelines, and service level agreements
- Ensure vendor outputs align with business priorities and expected outcomes
Continuous Improvement
- Identify and drive continuous improvement in processes, system capabilities, and user experience
- Leverage user feedback and data insights to prioritize enhancements
- Promote standardization and best practices across regions and teams
Requirements:
- Minimum of 5 years of experience in Customer Success, PLM, Digital Product Development, or related roles
- Experience in fashion/apparel industry is a strong advantage, with familiarity in design, merchandising, and product lifecycle processes
- Proven ability to manage and influence stakeholders across business and IT functions
- Experience working with external vendors or system integrators
- Strong communication skills, with the ability to translate technical concepts into business insights
- Experience in implementation, transformation, or change management initiatives is advantageous
- Fluent in English and Cantonese; Mandarin is an advantage
Success Measures
- Adoption, engagement, and effective usage of Design and PLM solutions
- Measurable business impact (e.g., efficiency gains, cycle time reduction, cost optimization)
- Successful and timely delivery of implementation initiatives
- Vendor performance and stakeholder satisfaction
If this sounds like you, Apply Now! We offer the below benefits and perks: -
- Competitive salary with 13th month salary plus discretionary bonus
- Health, dental, life and personal accident insurances
- Paid days off + festival early leave + volunteer leave
- Sample sales and staff discount offer
#lftrading #lifung
It’s alright if this is not what you are looking for! You can also join us on LF Talent Network by clicking HERE (https://lifung.wd3.myworkdayjobs.com/en-US/LiFung/introduceYourself). We will contact you when the right job opportunity comes up!
As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.
Li & Fung may use AI-supported tools to assist with the processing and review of job applications. These tools may be used to summarize candidate information and assess application materials against role-related criteria for recruitment purposes. Any AI-generated output is used solely to support the review process. Final hiring decisions are made by authorized HR personnel and hiring managers. If you have any questions about our use of AI-supported tools in the recruitment process, please contact our recruitment team.
(Data collected will be used for recruitment purposes only.)
If this sounds like you, Apply Now!
As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.
