Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
What a Senior Manager, Client Innovation does at Visa:
We are looking for a talented individual to lead Client Innovation Engagements in Asia-Pacific. The individual will be highly involved in key deliverables within client projects that have quick turnarounds. This role would ideally suit someone who enjoys working in a small team of humble and talented people, solving complex problems, and operating in a fast-paced environment.
To excel in this role, the candidate should possess the ability to plan ahead, think critically and lead from the front. She/He should also have strong degree of initiative and be driven to deliver a positive impact. A successful Senior Manager will also need to exemplify the human-centered design ethos, and apply it at the highest level consistently across all projects.
Core Responsibilities
To lead priority areas across the Innovation Centre’s mandate, including but not limited to:
Client Proof-of-Concepts (POCs)
- Defining project scope and approach, ensuring alignment with client and Visa objectives
- Craft hypotheses around challenge and problem statement, including formulating desirability, feasibility, and viability outcomes to be achieved
- Designing and delivering qualitative (e.g. ethnographic studies) and quantitative research to understand user needs and market landscape
- Structuring and facilitating client workshops (sprins) to design a holistic solution with a cross-functional team of designers, product managers, solution architects and marketers from both Visa and client side
- Ensuring top-quality client deliverables which include the value proposition, UI/UX, product roadmap, go-to-market strategy, commercials, solution architecture and development plan
- Drive eventual 0-1 product development for Visa
Practice Lead
- To represent Innovation AP as the subject matter expert (SME) on key innovation topics, and to lead global and regional cross-functional activities where Innovation is involved in
- Source for engagement leads with internal stakeholders (i.e. market and hub teams), to be scoped into pipeline opportunities and executed as client engagements
- To lead expansion of innovation practice to explore trending payments development (e.g. Web 3, Embedded Finance, Biometrics, Gaming)
- Serve as subject matter expert input on the Accelerator Programme, including sitting in on start-up interviews and supporting the execution of POCs
Thought Leadership & Knowledge Management
- Lead the development of thought leadership pieces to position Visa as the industry leader on payments and innovation
- Identify through thought leadership content on Visa’s right to play within emerging and untapped spaces where payments are involved
- Drive knowledge management, training, and other initiatives to impart Innovation best practices and knowledge across internal and cross-functional stakeholders
Qualifications
- Strong understanding of trends and themes in payments and commerce. Futurist outlook and passion for technology innovation. Understanding of Visa business and organization preferred
- More than 10 years of work experience with at least half of the time in innovation / design consulting or digital product development
- Ability to translate ambiguous client requirements into meaningful project scope and structuring the right project approach to get to the desired outputs
- Demonstrated capabilities in engaging stakeholders at the C-level – communication, presence, and thought leadership, with strong experience in designing and facilitating workshops based on human-centered design principles
- Experience in managing complex, cross-functional projects, with the agility and influential skills to work collaboratively with external and internal stakeholders across markets and functions
- Excellent verbal and written communication skills, ability to articulate and structure technical concepts into succinct and easily digestible thought pieces
- Ability to coach junior members of the team
- Minimum of Bachelor’s degree, MBA or Master Degree highly desirable
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
What We Do
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and technology have evolved with the world, Visa remains ubiquitous, reaching new customers in new and often invisible ways. We are at the center of this digital revolution with a network that connects people with over 80 million businesses all over the world. And Visa’s network is expanding, accelerating our growth. Our resilient business model, with its strong track record of success, will provide you with amazing opportunities to grow in your career, as well.
We are looking for people like YOU. Come join a people-centric company where you can invest in your career.
For more information, visit visa.com/about, visacorporate.tumblr.com and @VisaNews on Twitter.
Why Work With Us
Our employees are our company. Creating an inclusive and diverse workplace has been our key priority. With our purpose to “uplift everyone, everywhere” as our guide, we’re building an environment where diverse backgrounds and perspectives are celebrated and drive success inside our company and out in our communities.