Senior Loyalty Marketing Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

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Job Description

• Design, implement and optimize customer loyalty program to enhance customer retention, drive repeat business, and increase customer lifetime value

• Monitor and optimize loyalty programs to meet customer needs and maximize customer engagement

• Develop strategies to retain customers and reduce churn through personalized offers and communications

• Optimize program performance by analyzing participation, redemption rate, customer lifetime value, and engagement data

• Develop lifecycle marketing strategies to nurture customers at every stage of their journey

• Collaborate with CRM and Performance Marketing team to plan loyalty-focused marketing campaigns across multiple channels (Push notifications, email, in-app, etc.)

• Drive platform retention, loyalty, engagement, and usage metrics (e.g. DAU/MAU, purchases)

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Requirements

• Minimum 3 years of experience in CRM, growth marketing, or customer analytics roles

• Strong understanding of loyalty program design and customer lifecycle marketing

• Strong analytical skills, with expertise in data-driven decision-making, customer segmentation, and predictive modeling

• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels of the organization.

• Excellent project management and communication skills

• Demonstrates a strong sense of ownership, responsibility, and commitment

• Passionate about delivering exceptional customer experiences and fostering long-term loyalty

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!