Senior IT Specialist

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What You Will Do

• Provide physical and remote Level 1 and 2 service desk support for company-wide IT devices by understanding and responding to issues according to SLAs

• Ability to translate the solution into a precise guide for team reference

• Maintain and update the IT inventory duly and accurately

• Interact with the company stakeholders to propose and improve the business flow

• Be the subject matter expert to the regional IT system and business function to handle all queries from the stakeholders

• To manage and coordinate with the approved vendors and stakeholders to solve issues

• Coordinate with local and global teams to manage and effectively deploy IT projects

• Take ownership and responsibility for managing regional project assignments and tasks

• Compile and update Knowledge Base (for both internal IT Support and User reference) and provide training and knowledge sharing with end-users where required

What You Will Need

• Minimum Diploma in Computer Science or related disciplines

• At least 2 years of solid IT working experience

• Self-motivated and able to work independently as well as a team player

• Excellent communication and presentation skills in English (Chinese would be an added advantage for liaison with regional stakeholders)

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.