Senior Human Resources Operations Representative

About the role:
Wells Fargo is seeking a Senior Human Resources Operations Representative based in Singapore to join the International HR Operations Team. This pivotal role focuses on delivering excellence across the employee lifecycle. We are looking for a professional with strong HR operations experience and a passion for continuous improvement. The ideal candidate will have a proven track record of driving efficiencies, solving complex problems, and taking initiative to enhance processes and employee experience. If you thrive in a dynamic environment, enjoy learning, and have an eye for operational excellence, this is the opportunity for you.
In this role, you will:

• Manage queries from initial contact through to closure, managing expectations throughout and ensuring an exceptional client service
• Manage daily operational activities, including but not limited to: job changes, new hire and termination process, leave of absence, requests for employee data, and document management
• Monitor and track information including probations, fixed-term contracts, visa expiration, and flexible working agreements
• Resolution of escalated issues using system knowledge and engagement with relevant teams
• Customer-focused: following up with managers to ensure completion of activities within required timeline
• Partner with the Global Mobility team with expatriate relocation administration and system updates
• Liaise with the payroll team to ensure all payment and amendments run smoothly and on time
• Actively participate in process improvement discussions and taking responsibility for implementing changes, with the employee experience at the forefront of mind
• Procedure review and documentation
• Supporting a variety of HR projects or initiatives

Required Qualifications:

• 6+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Proven experience in Workday and ServiceNow is essential
• Demonstrated experience in a HR operational role within a highly matrixed and fast-paced organisation
• Understanding of records management and retention

Desired Qualifications:

• An understanding of employment law across APAC locations
• Experience working in financial services industry preferred but not required
• Experience working with outsourced teams
• Proficient in MS office with advanced Excel skills an advantage
• Organised, with the ability to manage and prioritise a diverse workload and meet set deadlines, SLAs and targets
• Excellent attention to detail, with a logical approach to work
• Risk and controls mindset
• Positive attitude with a 'can-do' approach.