Purpose
Step into a role where design meets strategy and your work shapes the future of B2B2C digital experiences at Chubb. We pride ourselves on not just building products but also powering our partner’s ecosystems, enabling long-term customer relationships through insurance. In this role, you will deliver experiences to the region’s leading digital brands - designing solutions that impact millions, from fast-growing startups to household tech giants, getting exposure to a variety of industries.
We are looking for someone who thrives in ambiguity, thinks in systems and brings a data-informed, customer-first mindset to every challenge. You will own the end-to-end customer journey, from first click, purchase, claims, customer loyalty and winning back customers.
Responsibilities
Champion the full customer lifecycle: Design experiences that consider the entire user journey across acquisition, activation, engagement and retention. Proactively identify and bridge experience gaps across different stages of the customer lifecycle.
Influence through data & storytelling: Use qualitative and qualitative data to back design decisions and clearly articulate the “why” behind your solutions. Craft compelling narratives to bring stakeholders along the journey and secure alignment early.
Creative problem solving: Continuously explore and apply best-in-class UX practices to ensure our products stay current and competitive. Regularly audit and update legacy designs to improve consistency and user delight.
Design with strategic intent: Translate business goals, customer insights and provide vision into a clear and documented design strategy, defining design success metrics in collaboration with cross-functional teams, tracking impact post-launch
Drive continuous optimization: Champion a culture of continuous CX improvement and proactively drive growth ambitions for better usability and conversion
Deliver with agility & accountability: Manage time and iterations efficiently to meet delivery timelines without compromising quality, balance iteration with decisiveness – knowing when to explore and when to converge. Identify and implement improvements in workflow to increase productivity.
Communicate & align proactively: Facilitate reviews and feedback loops within decision-making forums with clarity and purpose. Work hand-in-hand with the digital team to ensure design is embedded in product development – not an afterthought. Be a strong & confident visual and verbal communicator that advocates for design as the subject-matter-expert.
More than 7 years of experience as a Designer with direct experience in product design, with a portfolio showcasing end-to-end work on digital products
Demonstrated experience designing across the full customer lifecycle, from onboarding to retention and re-engagement
Proven ability to work in a B2B2C distribution ecosystem with multiple customer segments and touchpoints
Strong strategic mindset with the ability to translate business goals and customer insights into coherent design strategies
Comfortable using data to drive and justify design decisions
Experience in A/B testing, design experiments, customer surveys and other research methodologies appropriate to the product challenge
High proficiency in modern design tools (Figma is a must), UI/UX design principles, best-in-class experiences and able to ship high-quality designs efficiently while managing multiple iterations and feedback loops
Able to take requirements in any form (verbal, written, meeting brief) and independently produce designs or content in accordance with the needs
Ability to work in a collaborative environment, actively contributing to the team’s success and fostering a positive, team-oriented atmosphere
User research experience from design, launch and reporting findings with respective actions
Ability to adhere to branding guidelines, while creatively solving design challenges
Strong communication and storytelling skills, collaborative team player that thrives in a fast-paced ambiguous environment
Experience in sprint participation, able to handle front-end development challenges and work with developers to reach an amicable solution that does not compromise UX
A keen eye and strong attention to detail, translating into accurate design asset management, organised file management in Figma and version management
Ability to effectively prioritise, iterate and problem-solve in a fast-paced environment
Proactive and self-starter, able to take on projects independently and always deliver with high-quality
Preferred
Copywriting experience
Interaction design experience
People-management experience
Storytelling skill via presentation (PowerPoint or other multimedia platforms)
User-centred design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
Understanding of HTML5, CSS3, JavaScript, bootstrap
