Senior Executive, Tenant Relations

Vita Partners is Asia-Pacific’s largest pan-regional pure-play life science, innovation and R&D real estate platform, backed by an Australian headquartered multinational real estate company and leading US private equity growth investor. The platform focuses on investing, acquiring, developing, constructing, managing, and operating real estate projects in fast-growing life sciences, innovation and R&D real estate markets in Asia-Pacific. The company operates within two main segments – a high-barrier-to-entry life sciences project construction management business and a specialized investment management business. Since the 2000s, the project construction management business has worked on over 200 projects in Asia-Pacific for more than 100 blue-chip life sciences and pharmaceutical companies, with many repeat clients. The investment management business currently manages ~SGD 2 billion of AUM on behalf of institutional investors, with strong aspirations for growth within the region.

We are looking for a Senior Executive Tenant Relations to join us!

Key Responsibilities

Lease Management

• Work with the Asset Manager to provide guidance to Marketing team for onboarding of new tenants.

• Responsible for new leases and renewals, from rent negotiation, preparation and execution of lease agreement.

• Submit weekly updates of lease renewal activities.

• Track lease and security deposit expiries to ensure timely renewals and payments.

• Manage arrears, including monitoring and follow up on outstanding payments.

• Assist in annual lease renewal budgeting.

• Coordinate with other department to ensure effective and efficient operation of the property.

• Involve in asset enhancement initiatives.

Customer Relationship Management

• Plan and implement Customer Care Programme.

• Plan and implement customer visitation schedule.

• Build long-term relationship with customers on behalf of the company.

• Handle customer feedback and complaints, and closing the loop with the customers satisfactorily.

• Liaise with the Property Manager for customer service, handing- and taking-over of premises, etc.

• Explore space expansion opportunities with existing customers.

• Assist in conducting annual Customer Satisfaction Survey.

• And any other duties assigned by the Company.

Essential requirements for this role :

• 3-5 years’ experience in a similar capacity with CEA license.

• Ability to communicate, influence, and negotiate, confident to work with various stakeholders of different profiles

Vita is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.