Senior Executive Assistant

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Your Career

This role will report to the VP of Global Customer Services, JAPAC. The Senior Executive Assistant will be responsible for executive administrative duties, aligning with company priorities and managing executive staff.

Your Impact

Support the VP of Services and Support, in organizing, preparation and support for key meetings, working across boundaries to:

• Act as a strategic Admin partner to the VP, proactively analyzing business rhythms to anticipate needs, mitigate risks, and ensure operational continuity across the JAPAC region and leadership team
• Move beyond reactive task completion. You will anticipate needs, identify potential conflicts, and support the resolution of operational issues before they arise. This includes high-level preparation for executive meetings and 1:1 follow-ups
• As appropriate, serve as a proxy for the executive in decision-making processes and cross-functional forums, leveraging a deep understanding of the VP’s priorities to keep business momentum moving forward.
• Lead and execute, cross-functional special projects from inception to completion, defining project structure, tracking action items, and driving deliverables independent of direct supervision
• Identify gaps in current team operations and recommend new operational strategies or workflows to increase efficiency, utilizing our 'AI first' approach to automate routine hurdles
• Function as the 'heart and soul' of the JAPAC leadership team, fostering organizational positivity and acting as a primary bridge between the VP and the broader organization to ensure alignment on culture and priorities
• Mentor and guide junior administrative staff within the organization, sharing best practices and elevating the collective capability of the administrative function.
• Engage in complex communication and calendar management at the executive level including
• Drive and track repeatable sub-region executive-level communication activities, such as (but not limited to) - All Hands events, monthly newsletters, Skip-level meetings
• Own communication event calendars for the VP
• Support the preparation of presentations and team communications
• Support staff meetings, recording of minutes, and action items
• Manage team distribution lists and reporting structure changes on internal systems
• Support systems, access, location and  IT needs for managers and new employees
• Provide project and presentation support as needed
• Manage budget tracking, PR creation, reconciliation, and review team expenses prior to leader approval
• Build and refine presentations, consolidate reporting inputs, and support preparation of key data sets
• Plan and execute team events, offsites, and culture-building moments that strengthen connection and engagement

Your Experience 

• Bachelor’s Degree (or equivalent work experience or equivalent military experience required) and 3+ years Executive Administrative Assistant experience - supporting executives within the Technology sector a plus
• Proficiency in Google Workspace, Concur, Workday and Slack applications is preferred
• Preferred: AI Skills, AI Certifications and proven use of AI Agents to drive efficiency of repeatable low value tasks
• Proven ability to always maintain a high level of integrity and confidentiality
• Excellent writing and communication skills, experience executing communications plans is preferred
• Exceptional organization, prioritization, multi-tasking and time management skills
• A proactive and assertive approach to managing tasks and responsibilities
• Ability to solve problems and think quickly under pressure
• Work effectively as a team player in a collaborative environment as well with EA peers and members of the greater organization
• Be comfortable working in a fast-paced, deadline driven environment and engaging with Executive Leadership Teams
• Positive attitude and highly professional demeanor and a sense of humor are helpful
• Demonstrated experience integrating and utilizing Generative AI tools (or similar automation technologies) to significantly enhance executive administrative processes, such as intelligent scheduling, automated draft communications, and data synthesis.
• A strong, practical understanding of the AI landscape and the ability to identify new opportunities where emerging AI capabilities can drive process improvements, scalability, and operational efficiencies for the VP's office and the Global Customer Services team.
• Tech-savviness and a continuous learning mindset to champion an "AI first" approach in daily tasks and strategic support functions.
• Ability to critically evaluate and implement new AI-powered administrative tools to streamline workflows and maximize the VP's focus on strategic priorities.

The Team

Our Global Customer Service team is critical to our success and mission. The team enables customer success by providing support to customers after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves.  As threats and technology change, we stay in step to accomplish our mission. 

The GCS mission is to “guide the customer” with their product journey to help increase license and feature  adoption to gain maximum value from their investment. 

GCS extends a client’s capacity to reach maximum operational efficiency. We guide customers in adopting best practices to take advantage of their investment, with a pointed focus on providing the best customer support in the industry. 

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.