Senior Design Manager, Consumer Experience

Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know the team 

The Consumer Experience team at Grab leads the way for the overall Grab SuperApp experience including Grab Unlimited (the biggest loyalty program of SEA), reviews, profiles, new user adoption & retention along with connecting the dots across multiple business that are consumer facing. 

Get to know the role

As a Senior Design Manager on the Consumer Experience team, you will manage designers and UX writers working in a highly collaborative fashion across several problem spaces as they explore the needs of our users and the business to create impactful solutions that drive our mission forward. 

If you have a user-centric approach, embrace ambiguity and thrive in collaborative environments, then the Grab Design team is the place for you. We’re looking for great design managers, who can coach and mentor a growing team, who can think strategically and act decisively, and who can help the team positively impact how millions of people across Southeast Asia interact with Grab.

The day-to-day activities 

• Drive design outcomes, contribute to product strategy & elevate quality across teams.
• Manage Product Designers, UX Writers and UX Researchers working across several problem spaces.
• Coach and mentor designers in solving complex and novel problems in simple and impactful ways.
• Ensure design quality and superior user experience. 
• Drive and improve cross-functional collaboration at all levels.
• Work closely with Product Management, Engineering, Analytics, Research, Marketing, and senior leadership to deliver impact. 
• Articulate complex thinking in a clear, convincing and concise manner.
• Develop and implement effective design processes.

Qualifications

The must-haves 

• 7+ years Product Design experience. 
• 4+ years experience managing high performing design teams. 
• An online portfolio or case studies demonstrating user-centred design and leadership.
• Great core product design skills: visual design, prototyping and interaction design.
• Excellent understanding of user experience design for the web and mobile.
• Experience working on cross-functional product teams.
• Experience with Figma, Sketch, Protopie and other design tooling.
• Strong knowledge of mobile and front-end web standards and development.

The nice-to-haves 

• Experience in User Research, Service Design, UX Writing or Design Operations are all a plus.

Portfolio Requirements
Please provide a portfolio of your recent design work in English, showcasing your contribution and the impact of your projects. We recommend you provide clear context, outline your end-to-end workflow and demonstrate how you go from problem discovery to launch.

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.