Senior Data Scientist - Conversational AI (Grab Support)

Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know our team:

Grab Support is a tech team that builds products to assist users whenever they need help. The data science team in Grab Support focuses on building machine learning and natural language processing technologies to make the product more intelligent and adaptive. The team is currently developing advanced conversational solutions to enhance the user experience to the next level.

Get to know the role:

As a Senior Data Scientist specializing in Conversational AI, you'll be at the forefront of developing cutting-edge chatbot technologies to address a wide range of customer inquiries across our super-app platform.

The day-to-day activities:

• Analyze and research large volumes of unstructured data, understand the business, the product, and user pain points
• Design, develop, and train advanced machine learning models tailored for conversational AI
• Develop and refine solutions for specific tasks such as intent recognition, sentiment analysis, information extraction, dialogue management, etc
• Perform rigorous model evaluation and A/B testing, deploying models in split environments to measure their real-world performance
• Collaborate with cross-functional teams to integrate the models and improve the overall product experience
• Dedicate time to research the latest advancements and experiment with innovative approaches to test their effectiveness

Qualifications

The must haves:

• Minimum 3 years of relevant experience in developing NLP algorithms
• Ph.D. or Master's in Computer Science, Electrical/Computer Engineering, or related technical disciplines
• Strong fundamentals in Machine Learning, NLP algorithms and Mathematics
• Familiar with mainstream deep learning programming framework (e.g. TensorFlow)
• Familiar with basic deep learning algorithms (e.g. CNN/RNN/LSTM) and advanced algorithms (e.g. BERT/ seq2seq models)
• Familiar with recent developments in LLMs
• Proficient in statistical programming in languages such as Python; and strong working knowledge in RDBMS such as PostgresQL or MySQL
• Excellent software development capabilities, preferably in Python/Scala/C++ with good programming style and work habits; knowledge of GoLang would be an advantage
• Self-motivated and independent learner who is willing to share knowledge with the team
• Efficient and detail oriented; good time management in a dynamic and fast-paced working environment

Really good to haves:

• Experience in working with customer support chatbots
• Experience in building NLP models for multiple South East Asian languages

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.