Allow us to introduce ourselves
Hello there! We’re Appinio, the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions.
We started out in Hamburg back in 2014 but we’re now humbled to call the world our playground, with over 260 employees spread across 15 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets, globally.
Want to be a part of the Appinio movement? 🚀
Your mission as a Senior Customer Success Manager
As Appinio continues to revolutionise and revitalise the market research industry, we are dedicated to continuously delivering an exceptional experience to our clients. Our Customer Success Team plays a fundamental role in this mission and supports clients to fully leverage the power of our platform and team of expert researchers.
As we continue to grow, we are seeking a talented Senior Customer Success Manager (m/f/d) based in the United States to join our team. As a Senior Customer Success Manager, your role will be pivotal in establishing and nurturing robust client relationships, encouraging the utilisation of Appinio's platform and expert research guidance, and maximising customer value. You'll have the opportunity to take ownership of our most important accounts, while also working with additional clients to contribute to our US business's rapid growth. You'll closely work with our Sales, Product, and Operations teams in the US, as well as our Global Customer Success team, to harmonise strategies and ensure a seamless customer journey. This position offers an exciting opportunity to be part of a dynamic and innovative team in a growing market.
What you’ll be doing
- Serve as the primary point of contact for key US accounts
- Build and maintain strong relationships with key stakeholders within the clients' organisations
- Understand the clients' business goals and objectives and work to align our services with them
- Proactively identify opportunities for account expansion and value-add services
- Monitor customer health, usage patterns, and satisfaction levels
- Collaborate with the Product team to provide customer feedback and help shape product enhancements
You will thrive in this role if
- You have experience working for companies in the market research industry
- You have several years of experience leading and executing quantitative market research
- You have a proven track record managing and growing large insights accounts
- You're comfortable playing a lead role in key strategic business planning discussions
- You're motivated to manage account financials and deliver revenue and margin growth
- You want to be part of a fun, passionate and caring team and are excited to build something new
- You are based in the US
What’s in it for you?
- Flexibility Policy, meaning there is no hard cap on the number of vacation days (and you must take at least 20 days each year)
- Your own MacBook as well as additional hardware to help you get set up
- Work-from-anywhere Policy. If you're based in the US, you can work outside the country for up to 4 weeks a year.
- Competitive healthcare package including medical, dental, vision and OneMedical membership
- In case you’re located in New York, you can get access to our Co-working space
- 401(k) plan with an employer match of 50% at a 3% contribution
Kind reminder: Please ensure that your application is submitted in English.
This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm.
Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Learn more about us:
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