The Company
Sofar is the leading ocean intelligence platform. We've built the world's largest real-time ocean sensor network, turning billions of measurements into insights trusted by scientists, governments, and the maritime industry alike. Our data helps customers increase efficiency and reduce emissions — and our goal is to create the ocean intelligence needed to ensure a sustainable future for the planet we call home.
Our Wayfinder product runs on board the largest shipping vessels in the world, providing critical voyage optimization and real-time decision support for sea captains and shoreside operations teams. Wayfinder uses Sofar's proprietary marine weather forecasts — powered by our global Spotter sensor network — alongside accurate vessel performance models to deliver measurable fuel savings, emissions reductions, and CII compliance outcomes.
The Role
As our Customer Success Manager, APAC, you will be the primary relationship owner for Sofar's Wayfinder customers across the Asia-Pacific region — one of our fastest-growing and most strategically important markets. You'll partner closely with fleet operators, technical and commercial shoreside teams, and vessel crews to drive adoption, deliver measurable value, and build the kind of long-term partnerships that anchor Sofar's expansion in the region.
This is a high-impact, high-visibility role. You'll be the connective tissue between Sofar's global Customer Success practice and a market that is redefining how shipping companies approach voyage efficiency and sustainability. You'll work alongside our APAC Sales Director and collaborate daily with our product, engineering, and data science teams to shape how we serve this region at scale.
What You'll Do
Own the full customer lifecycle for Wayfinder accounts across APAC — from onboarding and adoption through renewal and expansion
Track and report on customer outcomes (fuel savings, CII improvement, fleet efficiency) and use those insights to deepen engagement
Proactively manage portfolio health, identifying churn risk early and driving resolution with urgency
Lead renewal and upsell conversations in partnership with the APAC Sales Director
Serve as the regional voice of the customer, synthesizing feedback to influence product roadmap and go-to-market decisions
Represent Sofar at maritime industry events across APAC, building credibility and presence in key shipping hubs
Build scalable CS infrastructure — playbooks, onboarding guides, health score frameworks — as the APAC book of business grows
What We're Looking For
Required
6+ years of customer success, account management, or commercial experience in a B2B SaaS or technology environment
Demonstrated success managing a portfolio of enterprise or mid-market accounts, including renewals and expansion revenue responsibility
Strong track record of driving measurable customer outcomes and translating product capabilities into business value
Excellent communicator — comfortable operating across levels, from vessel crews to C-suite stakeholders, and across cultures throughout APAC
Experience working in or closely with the maritime, logistics, or energy sectors is highly preferred
Ability to work independently and manage ambiguity in a fast-moving, distributed team environment
Based in Singapore with willingness to travel across the APAC region
Nice to Have
Familiarity with voyage optimization, vessel performance management, or maritime decarbonization (CII, EEXI, EU ETS)
Experience working with a technical product in a customer-facing capacity
Additional Asian language proficiency (Mandarin, Japanese, Korean) a plus
Passion for the ocean and a genuine connection to Sofar's mission
We at Sofar Ocean acknowledge that careers in the marine sciences “... have traditionally been, and remain, non-diverse work environments”, thereby limiting the entry and prosperity of underrepresented groups in the space. (Johri et al., 2021) Many of these same groups are disproportionately affected by climate change, and are often excluded from decision making that directly address their interests and needs.
We are committed to addressing these climate injustices and highly encourage people who identify as women, LGBTQ+, Black, Indigenous, and people of color (BIPOC) to apply.
