Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
- Expertly manage a portfolio of accounts, developing relationships, managing stakeholders, and identifying advocates
- Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers in collaboration with New Business Sales and Solutions
- Identify/track adoption and growth opportunities within existing clients
- Organise monthly/quarterly reviews with customers to minimise friction and churn risk
- Work with Account Managers to identify upsell and renewal opportunities
- Identifying and leading strategic initiatives within the team to improve ways of working, training, customer escalations and revenue execution
- Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning
- Represent the customer internally as a stakeholder for the product, marketing, and other internal teams in order to ensure customers are always central to what we do
- Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
- Help identify patterns for success and best practices within a portfolio, to improve processes and prioritise activities
This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.
Qualifications
• Minimum 8 years of experience in a similar capacity in the SaaS/payments
space
• Self-starter who takes accountability for getting things done and delivering
results
• Have fantastic communication skills
• Have an empathetic mindset
• Someone who can remain calm when under pressure
• Have integrity, believe what we say, and do the right thing
• Are a team player as well as a proactive individual contributor
• Are a creative thinker with the ability to troubleshoot issues quickly and
effectively
• Work well in a fast-paced environment
• Are analytical and comfortable making and acting upon data to make decisions
• Are willing to challenge the status quo and confidence to deliver an alternative
approach
• Have outstanding relationship building skills, both internally and with prospects
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
What We Do
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and technology have evolved with the world, Visa remains ubiquitous, reaching new customers in new and often invisible ways. We are at the center of this digital revolution with a network that connects people with over 80 million businesses all over the world. And Visa’s network is expanding, accelerating our growth. Our resilient business model, with its strong track record of success, will provide you with amazing opportunities to grow in your career, as well.
We are looking for people like YOU. Come join a people-centric company where you can invest in your career.
For more information, visit visa.com/about, visacorporate.tumblr.com and @VisaNews on Twitter.
Why Work With Us
Our employees are our company. Creating an inclusive and diverse workplace has been our key priority. With our purpose to “uplift everyone, everywhere” as our guide, we’re building an environment where diverse backgrounds and perspectives are celebrated and drive success inside our company and out in our communities.
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