Lead community strategies to drive player engagement, retention, and loyalty. Manage social platforms, Discord, livestreams, and in-game events. Engage players, handle inquiries and sensitive issues, monitor community health metrics, and provide actionable insights to product and marketing teams to improve player experience.
Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :Razer Game Services is seeking a passionate and collaborative Community Specialist to join our dynamic team. In this role, you will be a key player in building and nurturing thriving online communities for our games. You will work closely with cross-functional teams to engage with players directly, foster a positive and inclusive environment, and drive player loyalty through a variety of community-building initiatives, including livestreaming and in-game events.Requirements
- 5 years of experience in community management, social media management, or a related field.
- Passion for gaming and a deep understanding of player psychology and online communities.
- Excellent communication and interpersonal skills, with a strong emphasis on teamwork and collaboration.
- Strong copywriting skills with the ability to create engaging and informative content
- Proficiency in social media platforms (Facebook, Twitter, Instagram, Discord, etc.).
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions.
- Location available either in Singapore or Ho Chi Minh
Responsibilities:
- Develop and implement community strategies to drive player engagement, loyalty, and retention.
- Manage community interactions across key platforms including social media, forums, Discord, Twitch, and other community channels, ensuring consistent messaging and engagement.
- Actively engage with players through livestreams, community discussions, and in-game activities to foster a positive and inclusive environment.
- Plan and execute community events, contests, and campaigns to increase player participation and excitement
- Respond to player inquiries, concerns, and feedback in a timely and professional manner.
- Monitor community health metrics such as engagement, sentiment, and player feedback to identify trends and opportunities
- Provide actionable insights to improve player experience and inform marketing or product initiatives
- Work closely with product, marketing, and publishing teams to ensure community insights support product development and marketing strategies
- Represent the player perspective and communicate community feedback to internal stakeholders.
- Manage community issues and sensitive situations with clear and empathetic communication.
- Stay informed on industry trends and best practices in community management and player engagement.
Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.
Are you game?
Razer Singapore, Singapore, SGP Office
Singapore, Singapore
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